Clueless Manager Blows Budget On Software She Doesn't Understand

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mattstaff
Oct 2, 2021 10:00 AM EDT

If you insist that your company invests in a new software for your company that you deem "vital to the continuing health of the company," you better make sure you actually understand the software in question before you make the investment. Redditor u/DilligentCockroach700 took to the site's tech support community r/TalesFromTechSupport to share this odd story of a manager who insisted on purchasing a specific customer relationship management software that the original poster had to spend an entire Saturday installing… only to learn on Monday morning that the manager in question didn't actually know what it did or how it worked.

 It sounds like this manager was in way over her head from the get-go. According to the post, she read about the software in a magazine and decided to imply she was an expert with that software to look impressive at work. At least she blew her own budget on the program, not someone else's. It's no surprise that she didn't stick around too long after this "lapse in judgment." If this tech support tale got you going, check out this tech support tale about a coworker who demanded a mathematically impossible computer and was then proven incompetent.

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  • 01
    Font - r/talesfromtechsupport · Posted by u/DiligentCockroach700 3 days ago 1.3k Clueless Manager Short A few years ago now we had a new manager start in the Sales department. I will call her Tracey. She'd been in post a few weeks when we get a request from her for some new software. This was very specialised CRM software (these were the days when CRM was the latest buzz word on the block). It cost a fortune, had questionable reviews and above all, looking at the sales blurb, needed several week
    via u/DiligentCockroach700
  • 02
    Font - training before you could use it. Anyway, I took the request to my manager who agreed with me that this was not a good fit with our organisation, so he called Tracey and tried to talk her out of it. She refused to listen and demanded that we purchase it as it was "vital to the continuing health of the company". We were still very reticent but she said she would bear the cost out of her own budget so we reluctantly agreed.
    via u/DiligentCockroach700
  • 03
    Font - Fast forward a few weeks, the package arrives on several DVDS. I read the installation instructions and immediately realise that it's going to take a whole day to install this piece of crap. I call her to arrange a time to do it, warning her that it will probably take all day. She says she's too busy and it will have to be done out of hours. I inform my manager and he tells her OK but she must pay the overtime out of her budget. She agrees to this so I go in on a Saturday and install the
    via u/DiligentCockroach700
  • 04
    Font - Monday morning comes, I go up to seel her and tell her it's installed. I was quite interested in seeing exactly what she was going to use it for. So I clicked on the icon and the opening page came up. He first words to me were "Great! Now show me what it does and how I use it" I was flabbergasted! She'd spent all this money on some software that she'd read about in a magazine somewhere then gave the impression she was an "expert". The result was the software was never used as she'd blown
    via u/DiligentCockroach700
  • 05
    Rectangle - perishthethought · 3d Jen, what does IT stand for? 233 Reply Share ... Cakeriel · 3d Interrupted by Telephones 108 Reply Share ... nymalous · 3d IT stands for determination. 1 74 Reply Share ...
    via u/DiligentCockroach700
  • 06
    Font - TastySpare · 3d Isn't it nice when somebody introduces new software (that doesn't usually interface with all the other software that the company uses) and then they start questions about using it? I can't help you. It's your accounting/recruiting/whatever software and I'm not an accountant/HR-person/whatever. It's your job to know how to use the POS you wanted so badly. If at any point I'm suddenly able to use it, what would we need you for? 148 Reply Share ...
    via u/DiligentCockroach700

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