Irritated Worker Maliciously Complies By Not Sending Quality Control Emails, Company Loses 10K And Boss Demoted

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  • 01
    Font - r/MaliciousCompliance u/PANCHOMUFFIN • 7h + Join 1 S 2 1 Don't bother you with quality-control emails anymore? Have fun refunding a 10k order! M I work for an embroidery company that embroiders logos onto uniform shirts. There is this one particular shirt we get all the time that has a diagonal closure, so the left side of the chest is essentially covered by a huge flap coming from the right side. There is such little room on the left side that any logo bigger than an inch looks like it's
  • 02
    Font - A big company we work with likes to make massive orders with generalized embroidery placement (ex. 10 different types of garments, all embroidered with a logo on the left chest). Whenever I would see that this particular shirt was in the mix, I would reach out to them to let them know we needed to switch the logo to the right side.
  • 03
    Font - One (difficult) manager from that company reached out to their client with my suggestion, and got an earful because the client insisted that their logo could ONLY be placed on the left, due to company policy. Instead of smoothing it over with her client, this rep took it out on me. She sent me a very aggressive email stating that we were perfectly capable of embroidering this shirt on the left side because we had done it in the past, and to STOP blowing up her inbox with our "suggestions
  • 04
    Font - I saved the email and got my boss's blessing to immediately stop all quality control emails for this company, "per manager" One day a HUGE order comes in, ALL diagonal-closure shirts, ALL left side embroidery. I maliciously complied and sent the order on its way, with no hassle to the manager.
  • 05
    Font - A week later an executive from that company emails me, horrified. He forwarded photos of the clients shirts, all with the logos in the armpits. He said they were having to refund the client over 10k and that the client was in an uproar, never wanting to order shirts from them again! Why did we NOT tell them this was a bad location for the embroidery?!
  • 06
    Font - I didn't say a word, simply forwarded the email the manager sent me, telling me verbatim that I was to no longer waste the company's time making useless suggestions for those shirts :) Editing to add fallout: It was confirmed they had to do a big fat refund and I did not see a re-order, so I suspect the client dismissed them as a vendor (was a huge client, think a very swanky hotel brand, we don't usually get emails from the executives so I think they were really hoping for big bucks with
  • 07
    Font - PdxPhoenixActual · 6h My question would be "why is this shirt still an option at all?" G Reply 4 Vote PANCHOMUFFIN OP · 6h AN EXCELLENT QUESTION! I have actually been advocating against this shirt for some time now, for this very reason. Unfortunately, it is such a high seller for some reason that the company just will not let it go! Vote
  • 08
    Font - UseDaSchwartz • 4h My MIL has this happen a lot. She owns a printing and engraving company. She says at least once a year a client (not the same one each year) will get a new person in charge of ordering. They'll want something done and she'll explain why that either won't work, or won't look good. She's been doing it for 30 years so she knows her stuff and suggests a better way. They always insist and she'll make up some samples, the client won't like them and will end up doing it the wa
  • 09
    Font - jcacca · 7h This is so relatable as a seamstress who also does embroidery. People don't get it, but you tried to explain. They got exactly what they asked for! G Reply Vote PANCHOMUFFIN OP • 5h They think that the needle is a magic wand hahaha, the simple physics of a 4-inch logo not fitting in a 2- inch space simply does not compute! Vote
  • 10
    Font - scr3wballl • 7h Sometimes it has to cost them money before they learn. In the marketing side of the company I work for, they have the client spend the money for one example of each request so they can see what it will look like, so crap like this doesn't happen. G Reply 1 Vote

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