Twitter Thread: Notes On Customers Not Being Right

Author image for Eric Lund
Eric Lund
Aug 29, 2021 9:00 AM EDT

In a situation where you actually have control over who you're doing business with, and can afford to not deal with someone's petty BS, it's pretty awesome to just say "no." This twitter thread talks about the idea of boundaries in client relationships. Most notably, not being bullied by the jackass who payed you to do something you're great at and thinks they can micromanage everything you do before being displeased, like this lowballer who didn't want to pay, and the artist wasn't having it. Here are some more work horror stories.

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  • 01
    Purple - Larionne | Web Design & Branding @thebrandhero Set boundaries. If people can't respect those boundaries.. I paid you $5,200! I expect you to answer me ASAP. Hello, you paid me to execute and complete a project for you, not to be available to you 24/7. I've kept in constant communication with you throughout, wouldn't you agree? Yes but for the amount of money I paid you. You owe me your full attention. What's going on? Why did I get a refund?? I'm sorry but I think you should find anothe
    via thebrandhero
  • 02
    Font - Joshua P @photuris777 Replying to @thebrandhero A long time ago when I did web dev, we found time & again that the cheapskate clients were always the worst; most unreasonable, & most demanding. The higher-end clients understood the value of our work, the value of time, & the value of money. We stopped courting penny clients. 1:44 am · 16/8/21 · Twitter for iPhone 113 Retweets 16 Quote Tweets 2,998 Likes @AlexNapierNom... · 1d Alex Napier Holland Replying to @photuris777 and @thebrandhero
    via thebrandhero
  • 03
    Organism - I W Leo Wynturs (rewriting the saga's) @TheBetterBacon1 L.W. Replying to @thebrandhero New Rules About Customer Service 1. The customer is not always right. 2. Sometimes the customer is a dbag. 3. Don't sacrifice your mental health for a debag who is wrong. Bonus Round: Money Doesn't Buy Everything or Everyone. 5:52 am · 16/8/21 · Twitter for Android 266 Retweets 13 Quote Tweets 3,176 Likes H.F. Law @deadliquorstore · 9h ... Replying to @TheBetterBacon1 and @thebrandhero "The customer
    via thebrandhero
  • 04
    Font - Machiavelli's Underbelly @mmm_machiavelli Replying to @thebrandhero Thave refunded entire projects after several weeks of work because of issues like this. You're paying top of market for me because l demand it. I'm not indebted to you. If you want special treatment, like my being on-call 24/7, that is available but it costs extra. 12:24 am · 16/8/21 · Twitter Web App 194 Retweets 5 Quote Tweets 6,776 Likes Jason? @el_jasoon · 1d SOÓN Replying to @mmm_machiavelli and @thebrandhero My expe
    via thebrandhero
  • 05
    Font - Comms open & feral gummy worm @MOUNTAINFAWN ... Replying to @thebrandhero I don't see how people don't understand that every second l'm talking to you, is another second that l'm not working on your project because I have to be talking to you instead 5:44 am · 16/8/21 · Twitter for iPad 85 Retweets 5 Quote Tweets 3,693 Likes Sam (WardenRed) Espelho 8·1d ... Replying to @MOUNTAINFAWN and @thebrandhero This. Just the other day, a client kept pestering me with messages and got annoyed if I d
    via thebrandhero
  • 06
    Font - Qinza @QinzaK Replying to @thebrandhero No amount of money is worth losing your sanity. That client sounds like an amateur who couldn't afford you in the first place. Professionals don't let their anxieties dictate their business interactions. 2:46 am · 16/8/21 from Staten Island, NY Twitter for iPhone 50 Retweets 3 Quote Tweets 2,192 Likes Sandy-Eyed Trash Dad @TurboToaster · 1d Replying to @Qinzak and @thebrandhero Exactly. This type is never worth it because they always demand so much
    via thebrandhero
  • 07
    Font - Always tired dragon „z- @ObsidianScalie Replying to @thebrandhero Some people are saying it was a loss for the project executer because they gave them back the 5k, but by the client's attitude they wouldn't be satisfied with the project no matter what. Easier to avoid the headache than deal with someone who literally can't be pleased.
    via thebrandhero
  • 08
    World - A Successful Error A @myraccoonhands Replying to @thebrandhero I've legitimately done this for a design commission, too. I had them pay 1/2 up front, provided sketches of every design and panel, had them sign and authorize that no significant changes would be made after that point. Then, when 75% done, they wanted everything changed. Nope.
    via thebrandhero

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customer service twitter thread work customers client advice
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