Retail Worker Puts Horrible Customer in Their Place, Manager Doubles Down

Every retail worker and customer service person has wished they could do this at least once or twice a week. Unfortunately, we are obligated to keep our mouths shut and smile by the simple fact that we need money for food and rent. Being starving and homeless is a more grim alternative, if only slightly. 

"The customer is always right" mentality that has been practiced for the last twenty-odd years has entered each of us customer service people into a delicate hostage situation -where we are both the hostage and the negotiator whenever we interact with a guest, client, or customer. 

Even the most pleasant interactions must be undertaken delicately and with forcible conviviality. (Case and point being this barista who was fired when a TikTok she posted was reported to her workplace by an angry customer.)

Well, a retail worker, Redditor u/EvoSP1100, got precisely the chance that we've all been waiting for and put a customer right in their place after they encountered the customer in the store shortly after they had left their job. They then took to one of my current favorite Reddit subreddits, r/IDontWorkHereLady, to share their experience in a trending thread.

The most impressive thing in this tale is that their recently-former manager took the poster's side and doubled down on putting this jerk in their place. Keep in mind that the manager is currently still employed by the company, so they were putting their job on the line to stick up for a former employee. What a legend.

Also, as a quick aside, I love the term "Junk Customer" in the title… Whether or not it was a typo of "jerk," I will have to remember that one. 

Anyways, fellow retail and service workers loved this story and were quick to dog pile on their love in the comments.

"JC will be back in a few days," said pkinetics regarding the customer's empty threats. "Hopefully SM will spread your legendary interaction to all the employees to encourage them to stand up and put [these] entitled a-holes in their place."


Have you ever had an experience like this? Let us know in the comments, and scroll on to see the screenshots of the thread and some reactions below. 

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Author image for Brad Dickson Brad Dickson
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customer service idontworkherelady retail customers reddit thread Reddit i-dont-work-here-lady service industry
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