It's only natural for a customer service rep to try and save you from a grave error. In most situations, they would have no requirement to do so, but ensuring that they have a happy customer receiving the desired product will make their job easier in the long run, no matter how altruistic they intend to be, by correcting a response. There's nothing worse than being contacted by an angry customer insisting that they didn't order exactly what they ordered and received. In this situation, people can be so blind to their own incompetence that they refuse to accept that they have made a mistake. At best, there will still be an arduous process of exchanging the incorrect product for the correct one, and even with a restocking fee, it's only more work for the customer service agent in the long run.
So, that's why when this service repcontacted a customer after they ordered a blatantly incorrect product, they were surprised when they contacted the customer and could barely get a word in before being berated and told to "Follow the job order." So, since the customer is always right, they complied and gave the customer exactly what they wanted.
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