'There's no law regulating what qualifies as 1 vs 2 or 3 star [review]': Upset customer ignites feud with a leather store over negative online review
One unhappy customer tried to write a 1-star review about a leather jacket they got …only to have the company clap back at them.
It all started with a "name and shame" post, in which the OP told the r/Leathercraft community not to buy from this specific retailer. That's because they were really unhappy with the quality of the leather, citing about 30 imperfections. Then, when they reached out to the company, no one got back to the OP for several weeks. That was enough for the OP to want to spread the news of their poor experience.
Thus launched a feud between the brand and the customer, with the brand demanding the OP take down the scathing review. However, the OP believes they should be allowed to write a bad review for what they felt was a bad product. Unlike many Reddit posts, there isn't a clear conclusion to who is in the right and who is in the wrong in this scenario. I think that everyone needs to apologize in this situation, but other people side strongly with OP or the company.
Check out this fashionable drama below. Then, check out these melty Christmas ornaments from overseas, containing these hilariously warped Disney princesses.
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It all started when the OP posted a scathing review of a leather jacket, with photos included below.
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Their customer service ignored the OP for two full weeks due to everyone in Italy taking a vacation each August.
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OP noted a bunch of little imperfections, which the company they're naming and shaming says is just how leather is.
They claim that leather just has imperfections, but OP is pointing out how many there are.
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Then, the company sent the OP an email after spotting the bad review. This was after the OP removed it, however.
It reads, "We are happy to see that you followed our suggestion to not post on the social things that are your opinion and can damage the work of people and company reputation. Defaming company reputation without explaining the real situation, it's a damage for us and for all people that work with us, moreover it is a criminal offense punished internationally and we will do everything in our power to defend our rights in the appropriate forums after this post."
There is a bit of a language barrier, but you get the gist of what they're saying — knock it off with the negative posting, because it's bad for our business.
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However, OP did NOT hold back while replying!
She wants to post what she believes is a bad deal on a pricey piece of leather.
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So basically, the company is mad because of the bad review, and OP is even madder, because they feels it's their right to be able to leave a bad review if they don't like the products or services.
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OP claims to have experience buying and owning leather, but still thinks this leather is not good quality for what they paid for.
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Others countered that this was just standard leather, and wasn't guaranteed to be special or perfect in any way.
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Commenters began debating if OP was actually defaming the company or not. Since Reddit is an anonymous site, that seems like a really difficult case to win.
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It's not a crime to be a bad customer, basically!
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One person suggested it's a culture difference that is exacerbating the situation.
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I agree with this commenter that it doesn't make the company look good to threaten legal action over a post on the internet.
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Agree with this person too, everyone stinks in this situation. Both the company and OP need to lighten up a little.
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