'You weren't willing to pay the extra £40... Do you remember now?' Hotel clerk gets satisfying revenge against entitled guest by telling on him

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Remy Millisky • Writer and Editor
Jan 24, 2023 3:00 PM EST

While traveling, picking the proper hotel room for your visit doesn't seem like the most important detail… until it's time to rest and unwind on the first night of your stay. One fed-up hotel clerk shared their story to r/Talesfromthefrontdesk. As they recall, this husband made room reservations at this hotel, but he chose a busy weekend to stay. When choosing between two rooms, one large and one small, he hastily chose the small one. But later on, his wife was furious with the arrangement. Then, how could this husband manage to save face? Well, he lied, of course! The OP wasn't about to let this irritating guy win, and simply used his own words against him. It's a very satisfying tale overall! 

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    Font - r/Tales From TheFront Desk. Posted by u/[deleted] S3 Woman complains about her room, not realising that her husband cheaped out
    via r/TalesFromTheFrontDesk
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    Font - One day in January, I had a phone call, a man wanting to book a room for June. Quite far in advance - however, he wants to book for a Saturday night when there's an event in town. So, we had only 2 rooms left: • The cheapest room in the hotel, Room 8. It's a tiny room with only a "small double" bed and only a bathtub, no shower. £80 per night. • The most expensive room in the hotel, Room 7. It's very spacious with a king size bed, a shower and a jacuzzi-style tub. £120 per night. So I tol
    via r/TalesFromTheFrontDesk
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    Font - So I booked him and his wife in for Room 8. Months later, I'd completely forgotten about all of this. I'm working the afternoon shift one day when a man and his wife check in to Room 8. About ten minutes after I'd checked them in, they storm downstairs to the front desk, and don't look happy at all. The wife starts going off on me about how the room is TINY, the bed is TINY, and there's not even a shower! This is ridiculous! It's not what she expected at all! The man is nodding along ferv
    via r/TalesFromTheFrontDesk
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    Font - Me: Ok, I'm not sure who booked you in, but all of our staff know that when they book a guest into Room 8, they have to explain that it's a small room with only a bath. Did they not explain that to you? Him: (shouting) NO THEY DIDN'T. I asked for a superior room! Only the best for my wife! Not this pathetic little room. I can't believe you put us in here. It's just not acceptable, we deserve a discount, yadda yadda yadda Unfortunately, by this point, all the other rooms were fully booked
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    Font - Me: I've had a look through our records, and I was the one who booked your room back in January. Him: Oh, DID you? Me: Yes. I just found the note I made on your booking. At the time, I offered you our basic room, or our luxury room, because they were the only two available. Do you remember that, Sir? Him: silence Me: I explained to you that room 8 was quite small and had no shower, whereas room 7 was spacious, with a king size bed, a shower and a jacuzzi bath. But you specifically chose t
    via r/TalesFromTheFrontDesk
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    Font - I leave the bar to go and do something else after serving them, and I can hear her chewing him out all the way from the office. When I returned to serve them their food she was as sweet as pie to me, and apologetic. He didn't say another word to me for their entire visit. He was definitely in the doghouse! Justice. Edit: To all the people insinuating I'm a horrible person for "ruining this guest's experience" by not letting him walk all over me, kindly sit and swivel. I'm a human, not a d
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    In the comments, the OP answered numerous questions about their hotel and their experience with this entitled couple.

    Font - Kiruna235 Looking at the price difference and the difference in amenities offered, I would think it's a no-brainer if you can afford the higher price. Reply Share 1.8k [deleted] Sa e. It was only an extra £40. It's hardly going to break the bank. If you're staying in a nice hotel in the first place, rather than a cheap Airbnb or something you can probably afford it. He just wanted to be cheap!
    via r/TalesFromTheFrontDesk
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    Font - Satanus 9001. Guys, never mind the amenities, £40 is a ridiculously low price to pay to not massively piss off your wife. 136 Reply Share TheSecretIsMarmite It'll cost that juat to buy a decent bouquet of "sorry I'm an idiot" flowers.
    via r/TalesFromTheFrontDesk
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    Font - SassMyFrass +2 To all the people insinuating I'm a horrible person for "ruining this guest's experience" by not letting him walk all over me, kindly sit and swivel. * APPLAUSE *
    via r/TalesFromTheFrontDesk
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    Font - Aninerd_13. This was hilarious. Man, the hotel room and their own bed will be cold for awhile lol
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    Font - NinotchkaTheIntrepid LOL! Bet he'd be willing to pay the difference now. 153 Reply Share [deleted] I'll bet he would. Too bad that Room 7 was already booked up by the time his stay rolled around. They had to stay in the little room! Lesson learned, folks. If you want to be cheap, at least prepare your significant other... and don't blame the hotel staff, because they'll tell on you!
    via r/TalesFromTheFrontDesk
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    Font - Ariel WithALibrary I think some people are visual. Like he heard it costs xx but it's smaller and thought- how bad could it be? It's not worth that extra money!! Whereas if he had seen the room he might have freaked and thought about how his wife may feel and pick that way. Also, some people have money but are super stingy about everything. He thought of it as how he would feel about the bath etc and it was no big deal. Wife would have told him right away if he'd bothered to ask, which I'
    via r/TalesFromTheFrontDesk
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    Font - itcomesbacktoyou Always keep your receipts. used to work in property management and the things people would tell us to get out of paying rent we're astonishing at times. We always kept email records of every conversation just in case we were made it seem like the bad guys. The looks or silent resignation via email and phone calls when they were reminded of a policy or what they agreed to rent wise on their lease was always satisfying. But you gotta keep your receipts.
    via r/TalesFromTheFrontDesk
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    Font - [deleted] Was waiting for the brigade of "we dont do that sort of thing in hospitality" replies and I wasn't disappointed. Someone calls you a liar, you dont eat their st. Good for you OP. 424 [deleted] Thank you :) Reply Share
    via r/TalesFromTheFrontDesk
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    Font - Lenithriel +3. Bruh I absolutely love this for you. Justice is so satisfying. I love it when we're able to highlight the truth of a situation so a guest understands how THEY f up by blaming us. 62 Reply Share [deleted] You're right, it is satisfying. This actually happened 5 years ago but something I read on this sub reminded me of it and I got that satisfying feeling all over again, so had to post it, lol.
    via r/TalesFromTheFrontDesk
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    Font - TheDocJ +3. Thing is, he could easily have told his wife that that was the only room left when he booked - if he hadn't made such a thing of it, you would quite likely have said "Yes, because of [event] we've been booked solid for months now" without thinking to check.
    via r/TalesFromTheFrontDesk
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    Font - xJNovakX. 100% agree with the edit. A guests "experience" should never be ensured with no cut off point. The gentleman clearly lied and created a negative work "experience" Hotels have room notes like this for the very reason our mate used them for. You should never accept manipulation and abuse of team members. If I was this persons GM I would back them up 100%. The very reason people think they can do what they want is a lack of pushback from upper management. It's deplorable behaviour
    via r/TalesFromTheFrontDesk
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    Font - ShadOtrett +3 Edit: To all the people insinuating I'm a horrible person for "ruining this guest's experience" by not letting him walk all over me, kindly sit and swivel. I'm a human, not a doormat. He messed up his OWN day by lying to his wife and blaming me Agreed! The Service Industry is all about helping people relax and enjoy their stay, NOT about being a human punching bag. You wanna be our guest? Act like a Guest, and we'll act like gracious hosts. You wanna be a pest? You will be t
    via r/TalesFromTheFrontDesk
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    Font - Ultraviolence "NO THEY DIDN'T. I asked for a superior room! Only the best for my wife!" People talk like that? 29 Reply Share : [deleted] Yep. He was trying to act like a big man and show off for her, I guess. It was pretty cringeworthy to be honest.
    via r/TalesFromTheFrontDesk
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    Font - nickis84 Hubby found out saving $80 on the wife can cost way more than that grief!
    via r/TalesFromTheFrontDesk
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    Font - redbedbedead I stand with OP, child like temper tantrums from a grown a adult, belittling, or general mistreatment from a total stranger is something I am absolutely done with after this past year. If you are not capable of asking nicely for something and shrugging your shoulders when told no then sleep in your car. also if you call someone a liar by saying "they never told me this" then you better be ready to be called out on it and accept the consequences when YOU get called out for it.
    via r/TalesFromTheFrontDesk

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