‘You Don’t Want to Do That’ : Employee's Good Intentions Prove Futile, Cheap Customer Picks Wrong Manager to Mess With, Leading to Karen Face Off

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    Font - Posted by u/persimmonling 22 hours ago "can i speak to your manager?" M OC
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    Font - a few years ago, i worked as a cashier at a fast food restaurant. i don't eat fast food, so i don't know how it is with other places, but with this establishment, nothing was free. you want sauce with your tacos? that's $.50, please. substitute your sour cream with guacamole? sorry, you have to pay for that. you want
  • 03
    Font - ranch with your salad? that'll be extra. all of these prices were very prominently displayed on a giant menu in the middle of the lobby, by the way. now, i was paid minimum wage. i, nor any of the other cashiers, could not give a damn about all that. it also made the prices ridiculous, as a lot
  • 04
    Font - of customers naturally wanted add- ons. so, usually, we wouldn't charge for most of those things, but we could only get away with that when our manager was not in the front, as she was the strict type. yell-at-you-in- front-of-the-customers-for giving- away-a-free-sauce type.
  • 05
    Font - on a slow day, an older woman walked in and ordered a salad. by the time it got to the register, she'd loaded it with a bunch of extras. to be completely honest, there was no rhyme or reason to what i chose to charge people for; it really depended on my mood. her salad was pretty
  • 06
    Font - accessorized, so i felt like i had to charge for something, but i was having a good day, so i just rang her up for the salad and extra guacamole and that's all. it was something like $12.50. she immediately started to complain about the price. i explained to her that it was $11.50 for the salad and $1 for the guac.
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    Font - "that's ridiculous. it shouldn't cost that much just for a salad. even $11 is way too much!" "i'm sorry ma'am, but that's the price that's on the menu." "why did you raise the price so high? a salad should not cost that much."
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    Font - i tried to explain that i was only a cashier and did not, in fact, control the menus, but she would have none of it and only grew increasingly rude. then, she dropped the classic, dreaded line. "can i speak to your manager?"
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    Font - i hesitated, looked her in the eye, and said, "you don't want to do that." "no, get your manager. right now." so i went to the back and told my manager that there was a customer who wanted to speak with her. she came to the register with me, looked at the salad, looked at what i rang
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    Font - up, and immediately started going off about how i didn't add the salsa. the chips, the house dressing. i was used to this, so i just stood there and stared at the customer as my manager screamed at me. the customer stared back, dumbfounded, as my manager took over the register, corrected the
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    Font - order, and left without acknowledging her at all. the salad came out to be around $16.50. the woman paid and left without another word.
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    Font - AngelaIs Not MyName. 19 hr. ago This reminds me of a story I read about a customer in an ice cream shop. The customer was mad about the amount of ice cream he was given, saying it wasn't enough. I think a
  • 13
    Font - manager got involved and measured out exactly how much ice cream was supposed to go in that size, and it was much, much less lol ✩ Vote Reply Share
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    Font - gourmetprincipito . 13 hr. ago I'll never forget in high school my buddy went up to the teacher and said he didn't get why he got a 98 on this project and the teacher looked at the project, said, "I gave this a 98?" And changed it to a 96. Reply Share Vote
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    Rectangle - O 20 hr. ago You witnessed a Karen face off 9lobaldude Vote Reply Share Puzzleheaded_Ad_9080 16 hr. ago The original Karen was out-Karened by the manager Karen. Reply Share ✩ Vote Vote
  • 16
    Font - Catspaw129 11 hr. ago Dear OP; Based on the comments, your post seems to have sparked quite the little thing with personal remembrances and pithy comments. Well done! ↑ Vote ↓ Reply Share
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    Font - revengejr 13 hr. ago lol! Thanks for the laugh. That story is definitely up there with one of my favorites. That customer probably felt pretty dumb for speaking up but as the saying goes, you get what you ask for... in this case a terrible, but strict by-the-books manager. Reply Share Vote
  • 18
    Font - lazy_wallflower 17 hr. ago Gotta love it when customers comply when the manager tell them what it is I don't miss customer service at all! Hats off to those who work CS! Vote Reply Share
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    Font - cobrakazoo 8 hr. ago I worked at coldstone and had this old lady do the same thing to me regarding mixins. she, too, cowered and paid comfortably $5 more than what I charged her for. whoops. ✩ Vote Reply Share

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