'At this point I'm petty and angry': Rental company tries to charge guy for extra day, cue devastatingly dirty malicious compliance

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Remy Millisky • Writer and Editor
Feb 5, 2023 11:00 AM EST

Companies really hate when their consumers know their rights, which one customer used to their advantage when they needed a rental car. As the customer, you're subject to a company's rules the moment you sign a contract. But if you just follow that contract to the letter, following all the rules, there's nothing the company can do to stop you. 

One poster shared this experience to r/MaliciousCompliance, one car rental company tried to screw him over after renting a car for five weeks. They needed the car while their personal vehicle was in the shop, but it seemed like an easy enough way to return the vehicle after the time was up — OP just used a dropbox to deliver the keys. But after checking out their personal vehicle, the OP realized it was still broken. Annoying! And not even the most annoying part of their story, because the headache with the car rental company was just beginning. 

Next up, this Karen came into a company as a bookkeeper and started micromanaging every penny spent, to the major annoyance of all the workers. So one worker just did exactly what Karen said…

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  • 01
    Sky - 'I tell them I just did what they said to do. They told me that they would be charging me an extra day. At that I'm furious.'
    via Jonathan Lampel on Unsplash.com
  • 02
    Font - r/MaliciousCompliance Posted by u/sabertoothdiego : 21819 30 12 Rental car company told me where to leave my keys and when I left them there, tried to charge me for an extra day. So I refused to give them the car back until last minute.
    via r/MaliciousCompliance
  • 03
    Font - I rented a car for five weeks while my car was being repaired from a car accident. The rental company had a couple great policies- no cleaning fee no matter how gross the car was, and unlimited miles. Ideal for me- I live in the country and going anywhere is a drive. When my car was finally scheduled to be finished (a Monday evening) I called the rental car company on Sunday. Asked about return details. They said return time would be 530pm Monday, but I could just leave it at the shop and
    via r/MaliciousCompliance
  • 04
    Font - Tuesday morning I wake up at 7am to the rental car company very angry and saying that they can't get into the drop box and shop doesn't open til 9. I tell them I just did what they said to do. They told me that they would be charging me an extra day. At that I'm furious. I leave my house later and arrive at the ship at 850. Rental car guys aren't there. I sit around and shop opens, I grab the rental keys and give them my car. Right on time, rental car guys appear. They demand the keys and
    via r/MaliciousCompliance
  • 05
    Font - At this point I'm petty and angry. So I go straight home. I own a farm and it has been raining like mad lately. I get to work. By the time 10am rolls around, the car is COVERED in mud. Like, this black car looks painted brown. I didn't trash the inside, because I'm not that petty. I hop in the car and drive to the rental place. I'm pretty covered in mud at this point, I had put trash bags on the front seat to limit it. I walk into the rental place looking like I fell into a mud pit. The g
    via r/MaliciousCompliance
  • 06
    Font - No cleaning fee and no extra day charge. Ha! Edit: Alright, might as well address the few things yall are b ing about lol. The uber- I called the uber after I walked out of the rental car place. It took half an hour to arrive. I had brought extra trash bags, so I stripped down a bit (shorts and undershirt) and put on 2 trash bags that I cut holes in. Put my clothes in a bag. Let the mud on my exposed body parts flake off. Did I look absolutely ridiculous? Yes. Did I get mud in some poor s
    via r/MaliciousCompliance
  • 07
    Font - I didn't want to actually ruin the day for some kid getting minimum wage. That's why I only mudded the outside. That's a pretty easy clean. I didn't wanna wreck anyone's day- even the al that charged me. My goal was to make the car messy and shocking enough to get them to not charge me because they were desperate to get it back. "If the outside is that bad, what did he do to the inside?"
    via r/MaliciousCompliance
  • 08
    Font - The car was 91 f dollars a day (first 3 weeks 39 a day and then went up for last 2 weeks to 91) and my insurance did not cover it. I was not willing to let 91 bucks slide. The keys were left at the auto shop, in the auto shops key box. That key box was not open at 7am when rental car company went to get the car. When I went around 9am to drop my car off, the auto shop opened the box for me and gave me the rental car keys. Rental car people appeared a few minutes later. Sorry if spelling a
    via r/MaliciousCompliance
  • 09
    Font - notreallylucy +3 I had a similar experience with an apartment. State law says landlords can't double dip: they can't charge an early termination fee for breaking a lease if the apartment is leased to a new tenant. I go and give my notice and I discuss with them how I'm going to look for a new tenant. They agree. I find a perfect couple with great credit a day or so later. I send them to the apartment to do the credit check and they come back and tell me that the landlord says the unit isn
    via r/MaliciousCompliance
  • 10
    Font - Great! I say. Since you have a tenant, I don't have to pay an early termination fee. Well no, the landlord says. I found this tenant, not you, so you still have to pay. I remind them of the state law, which does not specify who finds the tenant. It just says they can't charge me and charge the new tenant for the same days. Landlord starts to look shifty and says they aren't collecting rent from the new tenant. This makes me believe the new tenant was either their friend or they had screwe
    via r/MaliciousCompliance
  • 11
    Font - There was a lot more bickering before the end. We moved out without checking out or leaving a forwarding address, we just left the keys in the apartment. They called me a few days later bing about a bunch of damage that didn't exist and how I owed them money and, "This isn't the last you'll hear from us!" I've had the same phone number for many years since then, but I've never heard a thing from them.
    via r/MaliciousCompliance
  • 12
    Font - ShadowCast2550 My response would be, "I took photos and video of each room in the apartment before I left it. If you try to charge me for anything I'll see you in court."
    via r/MaliciousCompliance
  • 13
    Font - TylerDurdenUMD +2 Enterprise tried doing this to me. Parking lot in the front, key drop off in the back. They had me on camera walking up to the box, putting my keys on WHILE looking at the camera, and walking away. Two days later they called asking when I was going to drop my rental off and that they would have to charge me up the a. They didn't like my reply
    via r/MaliciousCompliance
  • 14
    Font - zenWolf7 So I rented from Enterprise once. Dropped the car off on-time. Enterprise reported it stolen. By me. Just because. Fast forward three months and I'm being surprise arrested for Felony Larceny. Spent eleven days in jail sorting it out. Lost my job. Enterprise denied any responsibility. F Enterprise.
    via r/MaliciousCompliance
  • 15
    Font - xfitveganflatearth We had a rental company say they were coming to collect the car so we parked it in our lot, receptionist had the keys, the car sat their for 2 weeks, rental company tried charging us for 2 weeks, coz it was a corporate account they thought they'd get away with it. Company refused to pay and invoiced rental company for 2 weeks storage/parking.
    via r/MaliciousCompliance
  • 16
    Font - Renbarre +2. I take pictures of any car I leave through the use of a drop box. A very good idea as a rental tried to fine me for damages their own staff did while moving the car from its parking space. And the best part was, I was with lawyer when I dropped the car and she offered to have a witness account sent on her office paper. For some reason I never heard of it after that.
    via r/MaliciousCompliance
  • 17
    Rectangle - TexasYankee212 +2. Pretty crappy to charge you for the day that they had already rented that car to another person. That was double dipping rental of the same car for the same day.
    via r/MaliciousCompliance
  • 18
    Font - talibob Perfection. I bet that car was fun to clean.
    via r/MaliciousCompliance
  • 19
    Font - pbj10101 My mom was in a car accident a few years back. The shop that did the repairs was partnered with "Nationally-known rental company" so they hada few cars on hand to lend out. Anyway, after she got her car back, she left the rental with the shop, they said they'd take care of everything...and forgot about it. So the rental company is charging her for the extra days when she supposedly didn't return it, the insurance won't cover it because it wasn't part of the two-week deal for her
    via r/MaliciousCompliance
  • 20
    Font - javier_aeoa +1 I had put trash bags on the front seat to limit it Even when being a malicious bl , you're still a reasonable human being. I love you.
    via r/MaliciousCompliance
  • 21
    Font - Hixie +1 They were repairing your car for five weeks and at the end of that the check engine light was on? That's like, literally the simplest indicator the car can give to say it's not yet fully repaired! 317 Reply Share sabertoothdiego OP To be fair, the first week and a half was spent dealing with insurance to transfer the car to a shop. I changed insurances because they were such a nightmare, don't get cheap insurance! Then they diagnosed the issue. Then it sat for 3 weeks before they
    via r/MaliciousCompliance
  • 22
    Font - MiguelitoCS 2 yr. ago This is one of the best malicious I've seen! compliance The policies some/most of these rental car places have are so anti- consumer that it's hard to feel bad, even though someone making minimum wage and had nothing to do with the decision probably had to deal with the cleaning.
    via r/MaliciousCompliance

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