'Company policy, right?': Customer finds loophole in store's return policy, enrages manager

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  • 01
    Bicycle - ousin pa "No refunds once you've stepped out of the store? Fine, I won't step out of the store."
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    Font - No refunds once you've stepped out of the store? Fine, I won't step out of the store. M OC This happens in a large store in a European country. When you purchase something from them, and for any reason want to return the item, their policy is that they never give money back. They only give you a voucher redeemable same day only.
  • 03
    Font - I went to the store today and purchased quite a long list of items. I got home, my wife looks at them and says that we don't need some of them. I go back to the store, barely 20 minutes pass. The returns manager smiles at me as I tell her I'd just purchased these and would like to return them. She tells me that I stepped out of the store so she can't refund. Only give me a voucher and I must buy something else.
  • 04
    Font - I'd already bought everything I needed. Then she tells me to take the products home and keep them for the next time I would need to buy something, then I can come and get the voucher and redeem it. Imagine keeping a pair of shoes and a bowl and remember to bring them with you the next time you happen to need something. I tried to reason, but she was adamant: 'Those are the rules. You stepped out of the store, you don't get a refund.'
  • 05
    Font - And then it clicked. I asked 'so if someone wants to return an item without leaving the store, they get the money back?'. 'Yes'. You see where this is heading. Malicious compliance kicking in. I ask to return the items and get the voucher. I take the voucher, get inside the store, find a product to exactly same amount. Buy it with the voucher. Right after the cashier, there's the returns manager. Straight from the cashier I go to her. Hand her that random product I'd just bought and say '
  • 06
    Font - She is looking at me with barely contained rage in her eyes, I kid you not. The awkward pause was getting longer. And then her manager comes along. Looks at us and I smile at him and say 'I never left the store and I would like to get a refund for this please'. He nods. Silent and not looking at me, she proceeds to refund me the money in cash. Company policy, right?
  • 07
    Font - gumnos +2 16 hr. ago this has the audacity of a dog staring at you while it poops on the carpet. An "I know you don't like this and there's nothing you can do about it without making matters worse." Very nicely done.
  • 08
    Font - Q gopiballava 16 hr. ago +2. I'm surprised that worked. Most stores only refund to the original payment method. Great job though :)
  • 09
    Font - OnePhotog 15 hr. ago +1. "Sir. according to the receipt, you paid with a voucher. I can only process the return in the same manner it was paid."
  • 10
    Font - pixiepoops9 - 16 hr. ago Superb. They do this at a well known low end sports store in the UK, however they also have a policy that you only get refunded in credit unless it's an online purchase.
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    Font - IHaveNoUsernameSorry. 15 hr. ago This reminds me of a story I once read. Someone wanted to cancel their appointment but because the appointment was within the next 24 hours, there was a fee attached. The person asks, "how much to rebook the appointment?" and was told that rebooking it is free. They moved the appointment to two weeks time and without missing a beat, ask the receptionist to cancel their appointment that is two weeks away. No fee because the appointment is no longer within 2
  • 12
    Font - TravellingBeard 16 hr. ago Wait...I worked in retail for a while. You can't get a cash refund normally for a voucher/gift receipt. They didn't give you some sort of receipt for your voucher purchase?
  • 13
    Font - MeliodusSama · 15 hr. ago Depends on WHERE. Which is the key to the story.
  • 14
    Font - ajd416 15 hr. ago Wouldn't the refund be in store credit since that's how you purchased it?
  • 15
    Font - Bearmancartoons +1. 15 hr. ago I would say we will refund the same way you purchased. Oh you purchased with a voucher, then we will give you a voucher.
  • 16
    Font - 04907 Evil_Shananigans - 16 hr. ago This reminds me of when I worked at a convenience store. A guy came in and bought a six pack of beer, they were glass bottles, goes out and runs into a buddy he stops to chat with in the parking lot. About twenty minutes later I step out for break and see the guy finishing up with his friend, and he goes to put the six pack in a cooler in his trunk, then promptly drops it on the concrete, smashing the bottles.
  • 17
    Font - Guy comes back in the store and wants me to just give him another six pack because he dropped his. I was like dude, no. His argument was that he was still on our property, so it was my responsibility. I told him if it had happened on his way out the door I probably would have went along with it and let him get another six pack, but not in the parking lot half an hour later.

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