'I can't help you': Hotel guests demand front desk clerk update prepaid nonrefundable OTA reservation, clerk refuses

People often wonder why booking a reservation online is cheaper than booking it in person at the front desk when you arrive, and if you haven't worked in the service industry, you most likely won't know that it actually isn't. You're gonna have to pay some online fees that weren't entirely apparent at first when you clicked on the page. Not to mention that booking through a third party is always going to cost you; if not in dollars, then in time.

To put it lightly, online travel agencies are a pain in the neck, and the mistakes that they make aren't easily fixable, which brings us to our next point. That is exactly the case here for a young couple that wanted to book a reservation at the hotel OP worked at. The couple ran into some problems that were not in fact, 'easily fixable', and began demanding OP to do work that wasn't in her job description. OP refused, and the couple wasn't pleased.

Scroll down to read the full detailed account of events. For more stories like this, here is a boss who was made redundant after giving absurd orders to an employee who luckily had a digital paper trail to prove that the chaotic aftermath was not his fault.

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Author image for Eleonora Bader Eleonora Bader
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customer service prepaid-reservation front-desk-clerk saving money OTA hotel-guests tales-of-the-front-desk online-reservation online-travel-agency hotel-booking service industry vacation
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