‘I fired him, just like you asked’: Customer begs manager to rehire worker who was fired per his request after delivering wrong $8 item

Author image for Eleonora Bader
Eleonora Bader
May 9, 2023 10:00 AM EDT

Customers demand an unholy amount of attention, clearly under the impression that they are the center of the universe and their every need must be doted on. Unfortunately for these Karens, they aren't the boss of everyone else. This Karen customer sent a feisty email to OP, who was the manager of an employee who made a simple mistake in delivering the wrong internet item to said Karen. OP offered his apologies and told the customer he would return the item at the company's expense, plus ship the correct item as soon as possible. He even told the customer that the original shipping would be refunded. But all this wasn't enough for Karen, who was obviously out for revenge.

Karen replied that actually, they wanted the employee fired. To put things in perspective, this was two weeks before Christmas, and the item in question was $8. OP was flabbergasted but then decided to have a little fun. OP replied to Karen's request with a long email, thanking Karen for bringing the situation to his attention, and that he would, in fact, be firing this employee. He then went on to elaborate a few (fake) details about this employee's life for good measure, to make Karen feel extra guilty.

What ensued was a very long apology from Karen, who begged OP to rehire this worker. Scroll down to see how exactly this played out, and what happened in the end. For more, here is a dude who joined the HOA to get back at his neighbor for constantly blocking his car.

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  • 01
    Product - I told the customer that the employee had been fired, per his request.
    via u/hatesfacebook2022
  • 02
    Font - Posted by u/hatesfacebook2022 17 hours ago S Sometimes you just do what the customer wants! M OC 4
    via u/hatesfacebook2022
  • 03
    Font - One of my employees accidentally sent out the wrong item on an internet sale. Person was more than just pi sed. We offered return at our expense and will ship the correct item asap and original shipping would be refunded. But noooooo that wasn't good enough for this person. Told me I should fire "steve" for this. Steve (not his real name) had
    via u/hatesfacebook2022
  • 04
    Font - made a simple mistake and things happen because we were in the busy time of the year. Now this was 2 weeks before Christmas and I finally replied to this angry customer. Dear (customer). Thank you. Thank you. I appreciate your insistence that action be taken in this case. I had been building a case to remove Steve
    via u/hatesfacebook2022
  • 05
    Font - from the company for some time and this helps me seal the deal. You aren't the first person to tell me this. Thanks to your complaint I have give to steve his walking papers! He was very upset. He even cried a little bit and asked after 4 years how I could be so heartless to fire him 2 weeks before Christmas and that he was the only source of income for his family with
    via u/hatesfacebook2022
  • 06
    Font - 2 kids and di abled wife. I simply told him he kissed off the wrong customer. Sorry steve but Santa won't be visiting your kids this year. Oh and steve sorry but you no longer qualify for your year end bonus. I thanked the customer because his complaint was gonna save the company a lot of money and as a reward I was making his $8.00 purchase totally free.
    via u/hatesfacebook2022
  • 07
    Font - Customer sent back a very long email where he profusely apologized over and over to the point they must have been crying at the computer while typing it out. They were shocked and stunned I would fire someone just before Christmas and had this attitude that it was a good thing. They literally begged me to hire him back!
    via u/hatesfacebook2022
  • 08
    Font - Well steve and I had a good laugh reading what this angry customer wrote. I saved the letter and over the next 2 years sent it out twice more. Steve was not only a good employee who was honest and caring I also considered him a friend. Give the people what they want and suddenly they realize they are the monster they hate the most.
    via u/hatesfacebook2022
  • 09
    Font - LOlaccio +1 17 hr. ago · Good job!!! Steve di d because of your silly complaint Vote Reply Share
    via u/LOlaccio
  • 10
    Font - Coolbeanschilly +2 · 17 hr. ago It's amazing how much better of a place the world would be if people would take a second to step back and see how their actions might affect others. Good on you for making this particular individual reflect on their behaviour.
    via u/Coolbeanschilly
  • 11
    Font - ModingusKhan. 17 hr. ago Be sure to add in a line about Steve's quadriplegic wife being fine without his health insurance Vote Reply Share
    via u/ModingusKhan
  • 12
    Font - Acegonia +1. 17 hr. ago I hope you responded with a 'your words have moved me, tiny human' type speech And then the dude went on to become a kinder, more empathic and self aware human being.
    via u/Acegonia
  • 13
    Font - hatesfacebook2022 OP 17 hr. ago From his replies after I "fired" steve I think they realized their actions on the internet can have real world consequences for people.
    via u/hatesfacebook2022
  • 14
    Font - AkisFatHusband +2. 17 hr. ago Is Steve ok though? Vote ↓ Reply Share
    via u/AkisFatHusband
  • 15
    Font - 18-5 N Chuck_Walla +3 · 17 hr. ago He's... at the farm upstate! Running free with other wrongfully terminated service workers. Vote Reply Share
    via u/Chuck_Walla
  • 16
    Font - 17 hr. ago Steve is great. We laughed about it and he went on to work for 2 more years before taking a job with a friend closer to home. Miss him and the pierogis he would bring to company parties. Dam the man can cook. hatesfacebook2022 OP
    via u/hatesfacebook2022
  • 17
    Font - jorrylee 16 hr. ago Was it Macy's that had employees that were hired to be fired every day? A customer would complain, that employee would be called to the floor and fired in front of the customer, and they'd walk out and come back in and be ready for the next firing. Just to make customers happy.
    via u/jorrylee
  • 18
    Font - Aetheldrake 17 hr. ago Yes customers, and humans in general, are the monsters And for some reason they become bigger monsters as they climb the ladder of success. Almost like this world is actually the lovecraftian horror people write about
    via u/Aetheldrake
  • 19
    Font - JackOfAllMemes +2 . 16 hr. ago Just scarring enough that he will never forget Vote Reply Share
    via u/JackOfAllMemes

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Tags

management workplace-stories firing employee fired malicious compliance refund email customers revenge-reddit karen-customers petty revenge shipping-cost comeuppance payback karen
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