'The worst customer service we've experienced': AirBNB stiffs customer when host double books them and cancels their reservation AFTER check-in

It's not new knowledge that AirBNB has been on the steady decline. It's more than just shoddy hosts trying to pull some sketchy things. It's also AirBNB host coming in and jacking up living prices and buying up houses that could have been a lovely home. Long gone are the days where AirBNB is romanticized. Now, we harken back the days of hotel, motel, Holiday Inn (cue Bogus Trizzy song).

Here is another example (out of many floating around the internet) of an unsatisfied AirBNB customer. This woman had booked a girls trip and was ready to rumble. The weekend was going off great, until several minutes after checking into their AirBNB. Let me reiterate that, they had ALREADY checked-in to their AirBNB, but then the host canceled their reservation, saying they "double booked." How is double booking even still possible through an app???

Anyways, AirBNB didn't get in contact with the customer until hours after they were canceled and even then they simply did the bare minimum. The woman talked back and forth on the phone with AirBNB representatives, but nothing. All she got was the required refund and then a laughable voucher. On their website, it says they should get 50% of their reservation cost in a voucher if the host cancels with less than 48 hours until their booking, but nope. AirBNB said, nah. It's obvious this "customer service" is nothing more than a talk around keeping their cash cow alive.

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Elna McHilderson

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