'He started piling sweets, biscuits, cakes, etc. onto the counter': Customer and cashier work together to evade store's return policy

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    Product - FREE r Yellow Tags CITY Offer o i souro
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    Font - We can no longer issue cash refunds, so this customer has a unique idea.
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    Font - Our store was liquidating to shut down and we were in our final days, we were no longer giving refunds on goods that customers had simply changed their mind on.
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    Font - It was incredibly stressful and customers were being outright r de despite the fact that everyone they were dealing with was being made redundant in days.
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    Font - One day a chap came in and asked if we could refund a suitcase he bought and changed his mind on. He swapped it for a few other things but he was still short by about ten quid or so. I prepared
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    Font - myself for today's shake down and told him I was very sorry he couldn't have any money back but we were still exchanging if he wanted something to the value. He started pilling sweets, biscuits, cakes etc onto the counter and
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    Font - asking if they added up to the difference, eventually we were still about 10p short. I told him we weren't quite there but we didn't have anything for 10p so it was the best I could do. His response?
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    Font - "I think you'll have trouble enough eating all of that! Cheerio!" And off he went, leaving me with a giant pile of free food. Closing the store was an incredibly stressful time but I'll always remember that friendly dude.
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    Font - banned_accounts Hail snack man.
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    Font - danooli. I was not expecting that outcome!! What a twist! 1.3k Share bacon_cake OP. Indeed. My god the amount of angry customers I had to deal with while we closed down. "I'M REPORTING THIS SHOP TO TRADING STANDARDS". We were crawling with auditors and accountants, everything was done properly.
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    Font - That BurningDog What a great customer! Hope your prospects are okay? 358 Share bacon_cake OP. He was awesome. He's inspired me to buy food for cashiers a couple of times, if I notice they're looking glum at the desk. And I'm all good. This was actually a while ago. One of the guys from head office started his own business and poached me from the shop floor!
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    Font - JacobMartinSongs It's those moments when I remember why I like working retail
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    Font - MissFushi That's so sweet! I once had a man check thru my line when I was having a bad day. He bought this very fancy pack of fruit & greek yogurt ice pops. I smiled and asked him 'Are these good? I always see them when I stock but I've never had em.' He popped the box open and handed me one and smiled and said 'Well now you'll know if they are or not.' It was the best thing that entire week. My boss was so confused when I told her a customer gave me a fruit pop and let me go eat it. XD
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    Font - [deleted] That story actually brought a smile to my face. It's nice of hear a story that ends with a genuine act of kindness.
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    Font - blacksmithwolf I find it so weird that most countries you can get a refund on items for simply changing your mind. In Australia in the majority of stores unless the product is damaged or advertised incorrectly your not getting a refund. Some places do but its hardly the norm.
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    Font - dragonfangxl Did your boss question you walking out of the store with a bag of food? 4 Share bacon_cake OP. Managed to share most out over break! Though to be honest by that point I don't think security were even bothering to search anyone.

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