'I could not believe how perfect the timing was': Thai restaurant employee tricks entitled customer in front of entire restaurant

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Remy Millisky • Writer and Editor
Nov 19, 2023 5:00 PM EST

No offense to this woman, but if you're in a super big rush, why are you stopping at a restaurant? 

We've all been there: you're out on the go somewhere, maybe between jobs or between meetings, and you suddenly get that rumble in your stomach. When you're hungry, every restaurant looks appealing. If you have an hour or two to spare, stopping into a sit-down dining establishment is a great way to have a break and refuel. 

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  • But if you're in a rush, you may want to stop into a fast food establishment instead. That way you won't have to wait around for a waiter to take your order and serve you. Plus, if you nicely mention to the staff that you're in a bit of a rush, and enquire how long the food will take, they'll usually tell you. The key word there is nicely. You must be kind to restaurant workers! This woman who had “places to be” forgot that rule, and found herself getting humiliated in front of a crowd. 

    You can check out OP's delicious story below. Then, read these HOA horror stories of HOAs who couldn't help but peer over fences and dole out fine after fine. 

  • 01
    FACHAR Momass TAKE AWAY 10 841 BILLY SININO
    via Clem Onojeghuo on Unsplash
  • 02
    You have places to be? No problem, i will cancel your order. L So I was working at this Thai/Vietnamnese fast food place. Now when I say fast food, I just say this because we where fast getting you your food.
    via u/hicctl
  • 03
    Everything was fresh and cooked right before your eyes, at amazing prizes. When I say fresh, i really mean it. I have never seen any veggies getting a little brown or wilted (was told lush means not what I thought it means, so i edited it), it was always freshly cut every 2 hours. We also did our noodles ourselves. As for the prize range, for example a portion of roasted duck (about 300 grams of roasted duck meat alone) with fresh veggies and rice was like 6€, a portion of Bamil Goreng was like
    via u/hicctl
  • 04
    So you can imagine around lunch time the place was PACKED. We still got you your order in about 30 minutes (we only had 3 Woks, so we could only make 3 meals at once, except when someone ordered 2 of the same).
    via u/hicctl
  • 05
    So in comes angry lady (AL from now on), with an "I want to speak to your manager) haircut (you know the one I mean) and a sour puss face. She orders 3 dishes X, Y and Z (god I am creative today). I told her it will be roughly 30 minutes, since we are packed.
    via u/hicctl
  • 06
    her off already, complaining right away :"I got places to be, you better get me my food in 30 minutes" That
    via u/hicctl
  • 07
    About 20 minutes later she comes to the counter, and starts shouting:"THE GUY WHO TOOK MY ORDER SAID MY FOOD WOULD BE READY IN 30 MINUTES, AND I AM WAITING FOR ALMOST AN HOUR ALREADY"
    via u/hicctl
  • 08
    Because of course she would not recognize the little peon getting her order again, who has time to look at lowly food slaves when you got places to be and need your food.
    via u/hicctl
  • 09
    So I put on my nicest retail grin and said:"Lady, your ordered 20 minutes ago. I know that because I was the one who took your order"
    via u/hicctl
  • 10
    AL:"HOW DARE YOU ARGUE WITH ME, THE CUSTOMER IS ALWAYS RIGHT. I WANT TO SPEAK TO YOUR MANAGER"
    via u/hicctl
  • 11
    Because of course she wants the manager. But what she doesn't know is that I am the manager. So I leave through the backdoor, come back to her (this time without my white kitchen apron) and say:"You wanted to speak to the manager?" again with my best retail smile.
    via u/hicctl
  • 12
    AL:"Yes, i have ordered my food nearly an hour ago, and when I friendly asked how much longer it would take, your employee was to me, and he tried to argue that I would not be waiting that long"
    via u/hicctl
  • 13
    I ARE YOU SERIOUS ???? You are not recognizing me AGAIN, and then lie to my face about what happened ??? So I decided to give her enough rope to hang herself, before I told her it was me both times.
    via u/hicctl
  • 14
    Me:"Oh i am so sorry. How can we make this up to you. I must say we pride ourselves in good customer service, so I can't really imagine how this happened"
    via u/hicctl
  • 15
    At that moment the lady at the bar next to her (customers often waited sitting at the bar, since from there you could observe the food preparation, and our cooks liked to make a bit of a show) must have realized what was going on, and started giggling.
    via u/hicctl
  • 16
    AL:"Well, i don't have time to wait that long. I want the meals comped, i want you to fire that employee, and I want my meals delivered, since I have places to be" At that moment I had enough.
    via u/hicctl
  • 17
    Me:"Lady, you placed your order with me, and it was about 20 minutes ago, not almost an hour. Plus you shouted at me, and where , while I was really patient and tried to help you. Then you demand a manager, do not recognize me, lie to me about what happened, and make ridiculous demands to be compensated for something that never happened"
    via u/hicctl
  • 18
    I knew the owner very well (It was not some chain restaurant, but a family owned place, with their own food and everything), and I knew he would have my back for this, so I knew I could do this. Of course this made AL extra angry. AL:"I want my money back and I will never eat here again"
    via u/hicctl
  • 19
    Then suddenly the giggling lady next in line chimes in. Let us call her giggling lady or GL for short. GL:"Hey lady, you ordered your food right before me, so I know for a fact you are waiting maybe 25 minutes if that. The place is packed, and they told you it would be 30 minutes. So stop .WE are all hungry and want our food, we all got places to be, and none of is none
    via u/hicctl
  • 20
    of us lies and tried make a scene over nothing, we all wait patiently. So what makes you think they want you to come back, and be an insufferable again ???"
    via u/hicctl
  • 21
    GOD how often did I want to say this to customers. While she rimmed AL a new one, the most perfect timing happened, the food of AL arrived. So I gave back AL her money, and turned to GL. Me:"So you ordered X right? Well, since AL does not want her food after all, I give you Y and Z on the house"
    via u/hicctl
  • 22
    AL fir st made really good fish impression, which then turned into the biggest cat face you could imagine (I worried it might us all into it, that is start to how bad it was) and simply stormed out. After she was out I grinned at GL and said :" You have no idea how often I wanted to tell this to a customer like her, I am gonna comp you your meal on top of the free food, you really deserve it"
    via u/hicctl
  • 23
    From then on we had a new regular, and AL actually held her promise to never return. WORTH IT, 10/10 would do again
    via u/hicctl
  • 24
    + [deleted] Not recognizing someone after 15 seconds is some next level self absorption.
    via u/[deleted]
  • 25
    Delores Herbig There is a substantial subset of people who absolutely lose the ability to process time in or dealing with a restaurant. Customers sit, are handed menus, and it takes the server two minutes to finish what they were doing and make their way to their table? "Oh my god, where have you been,
    via u/Delores Herbig
  • 26
    we've been waiting 20 minutes!" Customers order a delivery and are quoted 45 minute wait time? Cue 15 minutes later: "I'm calling about my delivery?!?! It's been almost an hour and it's still not here?!?!" .. your food isn't even out of the oven yet.
    via u/Delores Herbig
  • 27
    This story would have been so satisfying to witness.
    via u/Delores Herbig
  • 28
    BigLinz79 Awesome. I love the fact GL piped up calling her out and then you gave her ALs food right in front of her! gold!
    via u/BigLinz79
  • 29
    hicctl OP Man I could not believe how perfect that timing was. I believe cook saw she was complaining, and thus did her order right away. And a wok meal takes 5 minutes max, since the woks are already hot. You see, once a meal is
    via u/hicctl
  • 30
    done, he swipes the wok clean and goes on with the next one. We made our money by selling a lot for little earnings, but it paid off. You see for the price of a kebap, you could get a full meal in our place, and our portions where HUGE. You
    via u/hicctl
  • 31
    know this styroform boxes, which are like 20cmx15cm and about 5cm high ? Those where stuffed to the brim. Usually if I bought lunch there, i easily had enough for dinner as well, and my little doggy got a bit. GOD he loves duck ;) And fried noodles!
    via u/hicctl
  • 32
    GL became my favorite customer from that day on. This was not the only time she said things to other customers, which I could not, but it was the best one ;) She came like 5-6 times a week, and usually I comped her either a desert, like fried banana in some beer batter, or our
    via u/hicctl
  • 33
    famous TOM YUM : https://en.wikipedia .org/wiki/Tom yum It was made after a special recipe, which boss had from his grandma. Apparently it was in the family for 6 or 7 generations (though I am not sure if that was more for advertisement. I
    via u/hicctl
  • 34
    new it was granny, but if it was really THAT old ???) Anyway she was one of a customer, who helped in quite a few awkward situation. where people created problems and wanted free food. You know, there is special kind of !, who tries
    via u/hicctl
  • 35
    to scam for food with made up problems. Usually they come when there are a lot of people, in the hope we give in faster to not look bad and so people do not have to wait while crybaby customer has his tantrum. But we never gave in in such cases, and the owner always supported our
    via u/hicctl
  • 36
    decisions here, which is the best kind if boos you could hope for.
    via u/hicctl

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karens fresh malicious compliance karen-customer customers malicious-compliance-reddit demanding Thai customer Vietnam food service karens in the wild entitled food eating karen story malicious compliance reddit fast food karen entitled people
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