'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important. One of the first things you learn at your new job as a receptionist is that the customer is always right. However incorrect that may be, oftentimes employees are just meant to grin and bear it in situations that would have them blowing their top. From the most entitled rich dudes to the scariest Karens, desk receptionists at hotels learn very quickly how to diffuse any situation. Except…

…Sometimes a client is so bonkers and so demanding that even the most level-headed receptionist will feel the urge to throw in the towel right then and there. In our next story, a receptionist did all they could to ease the pain and impatience of a Karen, but after checking out, there's only so much a person can do from behind the desk. Enjoy this tale of dragon-like fury met with the icy cool hand of hospitality I-told-you-so's, that'll live rent free in your brain forever as a victory. 

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Author image for Jesse Kessenheimer Jesse Kessenheimer
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