'You should fire us!.. Ok': Freight company calls client's bluff and fires them as a client
In the world of client service, there's a common belief: go to any length—great lengths—to keep all clients satisfied, under contract, and coming back for more. Most managers frown deeply upon contract cancellation notices, forcing workers to submit justification for cancellation along with what their work group did to try and retain the customer. At the end of the day, the number of contracts signed versus the number of contracts lost is the only metric that's being tracked, so that's the only thing anyone cares about, even if the contract is causing financial strain on the business.
This trucking company's client employed a new rep to manage the account. The companies had a long history of working together, with the original delivery dating back to over 50 years prior. The new rep was presumptuous and arrogant, wildly overestimating his employer's importance to the trucking company and the nature of their relationship. He challenged the trucking company to "fire them" as a client, an empty threat that backfired spectacularly.
See the story as it was originally shared to Reddit's r/MaliciousCompliance subreddit this week by Reddit user u/Wildcatb.
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