'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? 

This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while still using your phone for other things. And it's discrete, no one has to hear how you're having issues when the overhear your conversation. Overall, I think it's a great advancement in technology. And while I can't speak for customer service reps, it must be nicer to have cranky customers shouting at you using caps locks, instead of deafening you with their voice. 

You can check out this great story below, and then read this story of a car dealership who decided to cap their salespeoples' commissions, only to swiftly regret the choice. 

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Author image for Remy Millisky Remy Millisky
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boss workplace-stories call center jobs manager job malicious compliance bosses work coworkers malicious-compliance-reddit client employer employees managers workplace phone calls malicious compliance reddit chat
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