‘You need to get out': Manager kicks out non-tipping customer after graciously giving them service despite faulty ID

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    Customer: I'm not obligated to tip, you can't force me. Manager: Get out, now.
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    GM told a customer who she graciously allowed in without proper ID to "Get the not tipping on a $150 bill. tout" for
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    Happened the other day and I'm still filled with such a profound sense of satisfaction. Saturday night. Our door person calls over our GM because someone didn't have proper ID (picture of their passport on their phone). She was feeling generous,
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    so she asked to at least see a credit card to confirm the name is the same. He only has his credit card on his phone. I guess she was filled with more holiday spirit than usual and let in him and his friends (they had proper ID and were well over 21).
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    They drink for a couple hours when he goes up and asks for the check for the group. He pays, and leaves a fat zero. Bartender's face clearly was not happy, so GM asked her what was wrong. She showed her the slip and she turned bright red. Immediately goes right up to him.
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    "Hi, how was everything tonight?" "It was good thank you” “Nothing was wrong with the service or your experience?" "No" "Well you didn't tip your bartender" "Yeah I know, I'm not obligated to do that" "You know this is how my staff makes money, correct?" "I'm not
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    obligated to tip and you can't force me" At this point his friends notice the altercation and step in. When they find out their friend hadn't tipped they were mortified, and starting asking how they could leave
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    money. They go up to the bar and we charge them a cent on their CC so they can tipus. Meanwhile dude is behind them with the biggest stink face. She lost it at this point and said "You, you can
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    get the hope karma you in this out and wait outside. I comes back to bite this holiday season" I wish everyone in this sub a GM who has your back like mine does.
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    AshamedWrongdoer62 10 hr. ago I think the guys friends are more awesome than the GM in this story. GM probably felt embarrassed that without her initial illegalities the entire event would've been avoidable.
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    Still good on her for accepting that responsibility and taking swift action. But the friends...hell yeah. Sometimes friends will double down on each others stupidity, and sometimes they're like these guys... good stuff.
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    pdxcranberry 9 hr. ago Fifteen+ Years Now Out Of The Game Never break the rules or go out of your way for anyone. It's never worth it. Good, reasonable people don't ask for special treatment like this. Only trash.
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    Pleasant_Ad550 · 6 hr. ago Gave a woman nine chocolate milks for her three kids(kids meals come with one), let her split a check to use an extra coupon past the limit, went out of my way for them because she made side comments to her
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    husband about what they could afford. Her kids were evil, she didn't control them, she had manners and she gave me exact change. Never again. ↑ 47 Reply Share
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    somedude456 · 3 hr. ago Fifteen+ Years Nice! I worked at a chain place 20 years ago and one day we got this couple, everything was fine, and they stiffed their server. They came back the next week, and stiffed again. They became regulars, saying HI to their prior server, etc. After
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    about 5 visits in 4 weeks, management stopped them at the host stand. "Hi, you folks have been here several times, right? Oh yeah, we love it. "Ok, how is the service?" It's great. "Ok, well then I'm confused as you've never once left a tip in your last several visits, and I
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    know you got great service, so if you can't respect my staff and tip properly, I suggest you eat somewhere else, they work hard, and survive on their tips and for you to leave nothing is extremely insulting." With a I off look they did a 180, walked out and were never seen again.
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    XenoDangerEvil 57 min. ago I had a manager follow someone to their car with the $0 receipt and patiently explain how tipping works in case the guest came from a place where it isn't a thing. The management there got really good at finessing it so
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    as to not make a scene or give the person an out so it wasn't more embarrassing than it had to be, they had our back as a corporate policy. ✩ Vote Vote Reply Share

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