Update: 'Can I call the front desk to complain?': Unruly teens repeatedly ding-dong dash hotel guests

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Remy Millisky • Writer and Editor
Jan 9, 2024 11:00 AM EST

Hotels are supposed to be an escape to a great night's sleep…but not for this family. 

Whether you're on vacation or traveling for business, having a good night's sleep is crucial. You're used to your cozy bed at home, so it can be disorienting to be in a foreign place. Luckily, many hotels offer soft beds and cold rooms to get the best night's sleep possible. That allows you to wake up in the morning and be prepared for whatever the day throws at your, whether that's riding waterslides or giving an important presentation. 

There's another variable, though: the dozens of other guests you're in the same building with. They're also having vacations and travelling far away, and they may have brought the kids along. For children, going on vacation is one of the best parts of the year, and they just can't contain their excitement. 

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  • This family had a complaint about another family staying on the same floor as them. That family wasn't controlling what their teenage kids were doing, and it was driving the other guests nuts. You can check out the story below, as well as the update that OP u/IntrovertedDesigner1 added the next day. 

    Then, check out 15 stories from workers who shared their favorite “let me speak to your manager” moments. 

  • 01
    'We were woken up a few times early in the morning from... kids knocking on our door and running away' Extrac
    via Francesca Saraco on Unsplash
  • 02
    Cheezburger Image 9862837248
    via u/IntrovertedDesigner1
  • 03
    There is a room on each side of our room which looks like to be both occupied by a family. The past hour the kids/teens ave been moving loud furniture, running in and out of both rooms letting the doors slam behind them.
    via u/IntrovertedDesigner1
  • 04
    We at first were just shrugging our shoulders because they're probably just getting situated (it's currently 8pm) Well, it's an hour later and they're still going back and forth running and slamming the door. At one point we banged on the wall to tell them to keep it down.
    via u/IntrovertedDesigner1
  • 05
    I know since it's only 8pm there's not much they can do because it's not a quiet time yet but OMG can we atleast call the front desk and tell them about this? They could atleast stop letting the doors slam behind them while they run back and forth in front of our room...
    via u/IntrovertedDesigner1
  • 06
    Edit to add; I called the front desk at 1030pm and the two rooms quieted down after 10-20 mins of me calling. Next day update; We were woken up a few times early in the morning from the same kids knocking on our door and running away. The families wouldn't answer their door when I went to knock. Wow.
    via u/IntrovertedDesigner1
  • 07
    Sea_Watercress_2422. I spent three months at a Residence Inn in Memphis. I was working on a project there. Every weekend there was a basketball tournament and the kids would dribble in the hallway all night.
    via u/Sea_Watercress_2422
  • 08
    nataskirk Call the desk. It happens all the time. They'll tell the people to quiet down or pack and leave. The possibility of you leaving a bad online review is all they care about
    via u/nataskirk
  • 09
    Brilliant-Mango-4 This is the perfect example of when you should call the FD. My hotel would send security or an on duty manager to talk to them
    via u/Brilliant-Mango-4
  • 10
    Abyssuspuella I work at a hotel, and quiet hours are after 11 pm, but feel free to call around 10pm, usually it is a non- issue, and people will quiet down once called out. But sports teams stays are THE WORST about letting kids just run around until like 1am and the parents are just has bad.
    via u/Abyssuspuella
  • 11
    Also, please don't tell the front desk what your "membership status" is. It doesn't matter. You have an issue. We will try to fix it. I really don't care what your status is.
    via u/Abyssuspuella
  • 12
    freestyleloafer_ I had a similar issue on an outing with my kid a few weeks ago. Some teenagers were hella original and started running down hallways knocking on doors. I tried to call the front desk, but there was no answer. After their 3rd round, I just mom'ed the teens myself. I waited for their footsteps, then threw the door open and COMMANDED that they go to bed NOW. It worked! lol
    via u/freestyleloafer_
  • 13
    Sea_Watercress_2422. I spent three months at a Residence Inn in Memphis. I was working on a project there. Every weekend there was a basketball tournament and the kids would dribble in the hallway all night.
    via u/Sea_Watercress_2422
  • 14
    jwhyem You could have called the front desk in the time it took you to post this. Which you should still do.
    via u/jwhyem
  • 15
    UserChecksOutMe. Call the front desk. I HATE when guests wait until they are checking out to tell us all the issues they had. Many of them could have been easily fixed and addressed in less than 5min.
    via u/UserChecksOutMe
  • 16
    maytrix007 Call the front desk. Also consider seeing if they could just move you to another room. I had a stay in Boston for an early flight the next morning and all through the night there were people making noise in the hall. They even had the
    via u/maytrix007
  • 17
    police there. This literally went on all night until I finally was up at 5am and devised since I needed to be up shortly anyway that I was done trying to sleep. I wish I had asked to be moved to another room much earlier on a different floor where it may not have been an issue.
    via u/maytrix007
  • 18
    Just starting making noises like you're really hard and band the headboard against the wall as hard as you can. Maybe they'll get the idea that nobody wants to hear their neighbors, no matter what it is they're doing.
    via r/hotels
  • 19
    North-Question-5844- I don't think that if they mention their membership status that anyone should get all bunged up about that it seems to me that they've stayed at hotels on that level and know how to conduct themselves! BUT since it was removed - moot point!
    via u/North-Question-5844
  • 20
    WrongdoerWilling7657. Why don't you, you know, talk to them. Just ask them nicely to keep it down. Problem solved.
    via u/WrongdoerWilling7657.

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