Be very very careful with anonymous surveys… you never really know if they're actually anonymous or not!
In some workplaces, HR will send around anonymous surveys every now and then. They can address mundane topics, like asking if people want more employee events, and trying to take the temperature on morale. Other times these surveys are directly asking how leadership is doing, and those feel risky to answer. Even if the results come through a third-party service, it can't be that hard to figure out who wrote what.
This workplace seems pretty toxic, which is apparently a common trait at call centers. These employees do an important job, but it's not the kind of gig that most people want to take on. They have to talk to irate customers all day long. Turnover is high. And clearly at this place, morale is not great. These hard-working folks earn only about £4.00 above minimum wage, no wonder they're unhappy about it! Not to mention that any sane person would reply "yes" to the question, "Would you like a higher salary?". Not sure what this manager was thinking here, but it surely made an impression on her employees.
Next up, this new employee was so excited to flex his newfound power that he ended up bossing around his own supervisor.
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