FAIL Blog

'You want to put how much concrete in your Civic?': Customer insists on loading 1000 lbs. of concrete into the back of their small car despite employee's warnings

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being "The customer is always right in matters of taste" meaning that or that customer service representatives should seek "to satisfy the customer regardless of whether the customer is right or wrong." Both lend to the idea that the customer is not necessarily right about all things, just about their own preferences. From there, apparent sources of the idea refer to the customer as being a "king" or a "god" or as in some other level of elevated status supporting the more commonly supported version that fails to clarify under what situations the customer is always right. While all these ideas differ somewhat, they all seem to agree with the fact that you should let customers select what they want, how they want it, even when what they want doesn't make sense.

So—well, if what your customer wants is their small car loaded up with a ridiculous amount of weight in the form of an inordinate number of bags of concrete mix, the rules of the trade dictate that you must let them do so… Even if it's against your better judgement.

Like what you see? Follow our WhatsApp channel for more.

Posted by Brad Dickson
Advertisement

Stay up to date by following us on Facebook!

Tags

customer support customer service workplace discussion workplace-stories jobs job malicious compliance retail work customers karen-customers customer entitled customers workplace workplace malicious compliance employment in the workplace

Next on FAIL Blog

Scroll down for the next article

Comments

Advertisement

Hot Today

'Nothing slowed this man down but other customers putting him in his place': Entitled Boomer claims he has a medical condition and can't wait in line, waiting customers stand up for employees 1
Boss cuts productive employee's hours, they quit, boss gets fired due to drop in performance: 'So, I quit' 2
'I cut off the boot in front of the HOA member': Boss and employee rally entire neighborhood against overzealous HOA 3
Builder gets back at Karen celebrity for trying to obstruct their building site: 'I went ahead and called the police' 4
'We're just gonna go ahead and sell you the property you've stolen': Construction head faces off with persistent client 5
Forgotten employee at big company has no boss and no work to do, collects nice paycheck for doing nothing: 'I'm riding the wave till its crests' 6
Employee goes out with Karen coworker, Karen makes a scene at the restaurant, then demands to be driven home: 'I've never invited [her] out since' 1
'I cut off the boot in front of the HOA member': Boss and employee rally entire neighborhood against overzealous HOA 2
'We're just gonna go ahead and sell you the property you've stolen': Construction head faces off with persistent client 3
Builder gets back at Karen celebrity for trying to obstruct their building site: 'I went ahead and called the police' 4
Landowner rigs a clever boobytrap on his property after a trespasser continually uses his land as a shortcut: 'Just the right angle to puncture your radiator' 5
'Everything is aesthetic but not functional': Professional Home Inspector Exposes the Cheap Design of a $1.8 Million House Currently on the Market 6

Follow The Laughs

Terms | Privacy | Security | DMCA Policy
Advertisement