"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being "The customer is always right in matters of taste" meaning that or that customer service representatives should seek "to satisfy the customer regardless of whether the customer is right or wrong." Both lend to the idea that the customer is not necessarily right about all things, just about their own preferences. From there, apparent sources of the idea refer to the customer as being a "king" or a "god" or as in some other level of elevated status supporting the more commonly supported version that fails to clarify under what situations the customer is always right. While all these ideas differ somewhat, they all seem to agree with the fact that you should let customers select what they want, how they want it, even when what they want doesn't make sense.
So—well, if what your customer wants is their small car loaded up with a ridiculous amount of weight in the form of an inordinate number of bags of concrete mix, the rules of the trade dictate that you must let them do so… Even if it's against your better judgement.
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