This customer tried to get some petty payback on a company that he felt had wronged him. It didn't end well for him!
Customers tend to fall into two groups when they've been wronged by an establishment. Let's say for example a customer buys a product, and it's faulty, and they try to return it. The store refuses and won't budge. The customer may get so irate that they declare, "I'm never coming back here ever again!" Here's where the two groups come into play: some of those people mean it, and others are lying. The group that is lying will keep coming back to the store, usually out of convenience or laziness, but they'll make life hard for the employees.
It's never made sense to me why people would bother doing that. If you get shoddy service somewhere, what's a better reward for yourself than never paying them another penny? You get the satisfaction of finding a better product elsewhere, and you won't be lining the pockets of a shady business. If you just keep going back to a company and complaining about how much you dislike it, you're going to be the person the employees laugh at and make fun of in the break room. Just leave!
After you check out the story of the irritated customer who demanded to get his deliveries first, read the story of the grandma who took on an impolite bank manager and won big.
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