'Since there's nothing wrong with it you can buy it:' Customer's vehicle keeps malfunctioning, car dealership keeps saying it's fine, malicious compliance ensues

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  • 01
    "You say the vehicle works, so take it back"
  • 02
    My SUV was throwing error codes, so we took it to the dealership to have them look at it. They informed us that the computer just needed a reset and everything was good.
  • 03
    We didn't believe them, so when we went to pick it up my husband drove it around the parking lot and just as we suspected it was driving awful and now making a horrible noise. So we went back inside and told them they're wrong and to fix it properly.
  • 04
    Several days later they called us back to say that they figured it out and it was definitely fixed now. Something to do with the transfer case, and a $2,000 bill later we're told it's fixed and we won't have any further issues. Great, I drive it away and I get error codes again.
  • 05
    By this point we're beyond frustrated because this vehicle just keeps costing us money and is being nothing but issues for the past year or so. So we take it to the dealership and tell them we'd like to sell it.
  • 06
    The lady evaluating it asks us if there's anything wrong with it and I inform her that I just picked it up from your service department earlier today and they told us that it works perfectly!
  • 07
    She takes the keys and goes out to look at it, comes back in and asks about flashing lights and some weird things. We agree with her and let her in on the story.
  • 08
    We walk over to the service desk and inform them that their sales department won't buy it because there's something wrong with it, so why does the service department keep telling us that there's nothing wrong with it? He went so red and immediately went to speak with his manager.
  • 09
    They ended up having to call the vehicle engineers to figure out how to fix it and we only had to pay cost on the part that apparently what would actually fix
  • 10
    it. It was something to do with a computer something that needs replacing after the transfer case goes. I can't say for certain if it was finally fixed or not because the day I picked it up I traded it in for a different make.
  • 11
    -King_Slacker. Sounds like it might've been a.. Jeep?
  • 12
    Lisa85603. Gotta love auto dealers. I had a Highlander Hybrid, if I didn't drive it for 3-4 days the starting battery would die. Took it to the dealer we bought it from they said there was no problem with the car or the battery.
  • 13
    We played this game for months until we finally traded it in. Right after we traded it in I read about a switch that would supposedly disconnect the starter battery then toggle to reconnect it. I went back to the dealer, asked a salesman to see the old car which was sitting on their lot for sale. No switch, and since the car had been there for a week or so it wouldn't start.
  • 14
    The salesman said seems like your car has a problem. I smiled and said not my car, guess it is the dealer's problem.
  • 15
    MAJORMAJOR. This is more American than fireworks on the 4th of July
  • 16
    Apprehensive- Net7642 Try looking a little further to the north.
  • 17
    Zoreb1. Bought a new car in November. Has computer, chips, software, radar, cameras, etc. Got a warranty for 10 years on all the electronics. Having a computer at work I know not to trust those things.
  • 18
    Apprehensive- Net7642 OP. I also got extra warranty on the computer things on my new vehicle. The previous one was used and it wasn't an option

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