Manager refuses to reimburse client for wrongful charge, client cleverly complies with their no refunds ‘rule’

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    "I'm not paying for that!"
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    We don't do refunds here
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    I was racing between things one day, and didn't have much time for lunch. At the time McDonald's wasn't absurdly expensive, and one was on the way to my next stop so I decided to hit the drive through up so I could eat on the way. I placed my order for a Medium McThing and got asked if I wanted a large (which most McDonalds don't do anymore) and I said no. When I got to the window to pay the price seemed high which I thought was odd but maybe I just did
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    the mental math on the taxes wrong or mis-remembered the price of the item. And then the cashier didn't hand me a receipt. Weird as well, but whatever. When I got to the window to receive my food it all clicked as they handed me a large. Which I politely declined as I really had 0 interest in paying 2 dollars for a few more fries and soda. At this point the manager appeared and stated, "We
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    don't do refunds here." That was when I realized what was going on. Having worked fast food before they were probably doing some sort of 'upcharge' competition, ring up the most larges and you/that manager get a reward. I was slightly flabbergasted but the manager repeated that nope, no possibility of a refund. I politely smiled and said, "That's okay. I'll call my bank on speaker to do a charge back. I'll need you to talk to them. Since it's on speaker you can just
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    tell them you can't do refunds." And then proceeded to sit at the window, calling my bank, during lunch hour at a very busy drive through. Turns out they can do refunds, and they can do them so fast I didn't even make it through the phone tree. And yes, I did file a complaint with corporate but it's not like that actually does anything.
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    Pyanfars. 12 hr. ago Complaints to corporate definitely do cause things to happen, especially at a place like McD's, especially if you have multiple complaints. I do Uber Eats delivery. There are 13 McD's in my city that do a pretty good Uber businesses, especially during the school year when 50K students for 2 major schools come flocking in.
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    There is on McD's near each school, Both, at different times, have been unofficially blacklisted by drivers of all delivery services. They didn't get too many deliveries after a while, except from the new people doing it, and they'd eventually stop. Both these sites were to pick up from, and just created issues constantly. The first one suddenly changed behaviours and we found out that due to complaints, they were taken over by corporate, for
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    3 months. The other site was hit a few months later the same way. Both are exemplary in what you would think a fast food joint is supposed to be now. It's been a couple years since the corporate takeovers. I don't eat at Mc'D's much anymore because they are way too expensive for what they are. But I still take orders from them now.
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    6854wiggles 11 hr. ago I worked for the King of Burgers. The only employees who got bonuses were the managers and drive thru cashiers, even though the front line workers worked just as hard to get the drive thru orders out. There was a sensor below the drive thru window, let's call it a metal detector. It sensed when a car was present and when it left, keeping
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    track of the times. The bonuses were payed on some mathematical wizardry based on these times. After getting attitude from one cashier because my speed in making burgers was affecting their bonus, I went out to do trash duty in the parking lot. I found a ball of aluminum foil which just happened to find its way onto the
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    sensor. The timer never stopped between cars. The cashier couldn't reach the sensor to clear it or leave their post to go outside to remove the foil. Suddenly they were my best bud, pleading for me to fix the sensor. I did, but took my time doing it...
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    beerbellybegone · 14 hr. ago I know it's only a coupla dollars but that's outright theft. The cops won't do anything, but I'd have filed a complaint anyway
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    thread100 11 hr. ago I have a blocking the drive thru due to ridiculous behavior story. I went to Wendy's and when I got to window I opened the door as my window was not not working. Employee A took my money and gave change. Employee B wouldn't put the bag in my hand and kept pulling it back every time. Said I had to open the window.
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    After 5 rounds of keep away, I closed the door and put the car in park and sat back. After about 15 seconds he knocked on the window and passed the bag to me. I was going to stay until the cops came if necessary.
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    • redsolocuppp · 14 hr. ago Well played. Slow clap.
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    Internal-Record-6159 · 11 hr. ago Im gonna have to start calling my bank more for this st
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    ants te 13 hr. ago • I stopped going to a number of places like this where I live. Tell them no at the speaker and they act like you never said no at the window. I would keep my money and they can keep the calories. I just won't go anymore.
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    LostInSpaceSteve · 13 hr. ago I have NEVER heard of a McDonalds that doesn't do refunds! That manager needs to be gone!
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    Chaff5 4 hr. ago Sitting in the drive through was the best part/key. If you had pulled away and walked in to be polite to the other drivers, you wouldn't have gotten anywhere.
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    mikkolukas. 12 hr. ago Fine story. This is not malicious compliance though.
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    PipsqueakPilot OP · 10 hr. ago I suppose it's 'Malicious taking their words at face value and complying with their no refunds policy and acting accordingly despite knowing it's an obvious lie.'
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    Crabby Patty1876 · 10 hr. ago . Lmao it would have been absolute comedic gold if you stayed in the drive through after getting the refund except this time calling head office.
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    TopCheesecakeGirl . 7 hr. ago I know of a way to really get back at junk food venues: DON'T PATRONIZE THEM!!!
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    • PipsqueakPilot OP 7 hr. ago I needed calories to sustain my McAbs.

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