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‘We fired… A customer!’: Arts and crafts store employees share times they had to ban customers who were regular Karens

Arts & Craft stores seem to attract a lot of Karens…

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Posted by Elna McHilderson
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  • We already know most entitled people throwing tantrums everywhere they go must have a lot of time on their hands. You must have a lot of free time to think about yourself and justify your bad behavior if you're acting like that in public, ya know? So what do people tend to do when they have a lot of free time? They amp up their hobbies! Oftentimes, these hobbies will need supplies from an arts and crafts store. Cue the Karen customers flocking to places like Michael's, Joann Fabrics, and other popular arts and crafts stores. Many employees there are young people just working minimum wage to get by. Unfortunately, many of the regular customers at these stores end up being Karens…

    So what do these employees do when they encounter Karens every day? They ban them of course! You know you can “fire” an employee and refuse them business? Yep. That is perfectly legal, and honestly, people should pull that card more often when it comes to Karens. So here are arts and crafts employees telling their side of the story when it comes to Karen encounters and how to “fire” the customer. 

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  • 1
    Fainting by Numbers pebéo FABRIC PAINT SK "That's it! Three strikes and you're out." AALL STICKERS Ses Bo 15-1310-15 Painting by Number
    Via Tony Dodgson via Wikimedia
  • 2
    Karen customer Customer comes in to pick up their order. I bring it out and unwrap it and present it to her and she immediately points out that there is a sliver of unpainted ares showing on one side of the art. I look at th order form to see what was said in the notes and there is a whole pragraph indicating how picky the customer is. She demands that i take the paper off the back the frame and try to adjust the painting while she watches/waits because she doesnt want to come back. So I get the
    Via ParkingChildhood5033
  • 3
    Obviously some little bits of paper stick to the ATG and it doesnt just rip cleanly off. The customer starts touching the back of the frame and gets mad becase it is sticky. She doesnt want the frame to be sticky even when i explain to her that it will be covered up when i re do the paper on the back. Shes still not happy. She doesnt want glue on the frame. I ask her "so do you not want me to put paper on the back and just leave the unfinished back of the frame exposed?" No!!! She still wants pa
    Via ParkingChildhood5033
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  • 4
    am i supposed to attach the paper without glue (atg)? She wouldnt have even known there was glue there if she didnt make me open it back up to adjust it by 1/16th of an inch. Then when i adujust it how she requests another part shows that she doesnt want. And she goes on a rant about how the frame should be custom made to the art so she doesnt understand why there is room for the art to move at all. It should fit like a glove and we obviously measured wrong. Thanks Karen, can i go back to doing
    Via ParkingChildhood5033
  • 5
    absolutementalkhaos • 6d ago We recently fired a customer. We did and re-did and re-ordered and tore apart that frame 7 times in total. We lost so much money from comping MP acrylic to refunding the whole order to actually paying HER for something she claimed we did to the art. The SM got so fed up she told this person she should take her business elsewhere moving forward. It was almost one of those "and then all the framers clapped" moments! ⇧ 25 ↓ Reply
    Via absolutementalkhaos
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    • s_eabird 6d ago I had a lady complain that there was a small scratch on the bottom of the frame. Like towards that back on the under side of the frame. So I reordered it for her and when she came to pick up the new one she still wasnt happy because on the side there was another "scratch". The molding has a little bit of texture to it so it just wasnt completely uniform. I understand custom framing is expensive but jeez some of these people are terribly picky. 16 Reply ...
    Via s_eabird
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  • 7
    Helpful Mycologist_5 6d ago • We have a frequent customer who's a nightmare to deal with (and yes, all the framers know her by name and cannot stand her) and last week, I was this close to refusing her order and telling her to get lost. She, for some reason, LOVES the bamboo. frame and puts it on EVERYTHING. if you've ever had to build any of the bamboo frames, you've likely noticed that the corners don't really match up properly. They're not cut to be seamless.
    Via Helpful_Mycologist_5
  • 8
    Anyway, each and every single time she orders these frames, she makes a big hubbub about the corners. We explain to her that this is just normal because... Well, it just is. There's no way to fix this with how the frames are designed. They look like garbage, too.
    Via Helpful_Mycologist_5
  • 9
    She's extremely picky, will nitpick the tiniest thing, and will often try to haggle. It worked a couple of times, but after that, we stopped giving her the discounts because she's done this over and over again, knowing full well the outcome. When we stopped giving her the discounts, of course she raised because she wasn't being given special treatment anymore. It's customers like her that just make me not want to give ANY special treatment to anyone. :/ + 10 Reply 0
    Via Helpful_Mycologist_5
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  • 10
    AVery SleepyBinch 6d ago . I had a customer once who I ended up ordering a total of 5 frames for because none of them were up to her standards. The first three were the same one and after that we made her choose a different moulding ↑ од Reply
    Via AVerySleepyBinch
  • 11
    Affectionate_Yam_167 5d ago • I just had one of these and omg she ended up choosing a floor frame in the end and idk long story but my head hurts I'm just happy it's over 4 2 3 Reply
    Via Affectionate_Yam_167
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    • SylvannaslsMyQueen 18h ago "So.. I'm probably going to have a negative comment on VOC this week.." I text my SM after telling that lady to screw off. Woops! 41 3 Reply
    Via SylvannasIsMyQueen

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