Employee gets marked down despite following written process after their boss doesn't reply for 30 minutes: 'I'm gonna end up getting myself fired'

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Brad Dickson • Managing Editor
Aug 9, 2024 8:00 PM EDT

Organizations really, more than anything else, love scapegoating lowest-level workers for mistakes made by management and general organizational incompetence. The only thing that comes close is their love for simultaneously insisting that you should have just "handled" something on your own, even though the process you were following stated explicitly otherwise.

Really, the truth of the matter is that they just hate having to handle any customer issue that has escalated to them, so there's no way you're going to win. 

Life can come at you in ways that just don't seem fair… This worker found themself blamed for mistakes made during a call with a customer despite reaching out to their own manager for advice on the situation they were handling. When their manager proved to be unreachable, they turned to their system for reference on the process they should follow, following the process to a tee but still getting in trouble for not doing what their superiors wanted… Frustrated, they shared their experience with this online workplace community.

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  • 01
    Cheezburger Image 10387202560
    via Colin Lloyd
  • 02
    Got marked down twice on a call because my manager ghosted me for 30 mins and the system gave me bad info. S I work at a bank and a customer called to transfer money between checking and savings. She said she was having an issue online so I offered to do it for her. I had to verify her using information off her debit card which the system said was validated successfully. Turns out that because the account wasn't opened for a certain amount of time, it's not valid despite the system and notes cle
    via u/WhiskyWanderer2
  • 03
    Anyways I go to complete the transfer and it doesn't work due to a system error. I ask my TL for help and she was replying then disappeared for 30 mins and came back way after the call was over. Now today I get marked down for my hold times when waiting on a response from my TL about an issue I have zero knowledge of.
    via u/WhiskyWanderer2
  • 04
    And i got marked down for the verification despite the system saying it was completed, and technically, I didn't even need to do the verification because the transfer didn't go through anyways. I ended up pointing it out in the dept chat only for my coworker and another manager to try and justify it because procedure says to do it one way yet ignored the fact that the system said it was verified.
    via u/WhiskyWanderer2
  • 05
    The only time this manager comes in the chat is so shut me down and try and defend the company. Last time I brought something up about it not being fair for us to be doing another departments job for less pay and she shut me down. I'm gonna end up getting myself fired because this job has become such BS in the two years I've been here. The company has a merger pending and more and more it seems like they're purposefully trying to get rid of people.
    via u/WhiskyWanderer2
  • 06
    Uphold Deez Nuts ⚫ 3 hr. ago You are probably right about the merger. Saves them money if you leave or are fired vs laid off since usually you get severance for that.
    via u/WhiskyWanderer2

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employment job jobs Horrible Bosses work workplace antiwork workplace-stories employment-discussion workplace discussion employment issues in the workplace
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