‘I DEMAND TO SPEAK TO JUSTIN’: Woman swears she has an appointment at auto repair shop and employee ensures her she doesn't, resulting in a classic boomer Karen freakout

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    Boomer certain she had an appointment. Didn't.
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    This happened to me yesterday. It's 3:30 in the afternoon on a Tuesday, and a woman walks through the front door of my auto repair shop. After exchanging pleasantries she says "I have a 3:30 appointment for a State Inspection."
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    This isn't unusual, but generally I look over the schedule for the day when I first get to the shop in the morning so I have an idea of what jobs need to be prioritized, how much pressure we're going
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    to be under, etc. and I didn't recall seeing someone on the books for 3:30. So I go ahead and pull open the schedule, and sure enough, I haven't got anyone in the 3:30 slot, so I apologize and have the following exchange.
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    Me: "Yeah, I don't have a 3:30 appo-" Old Bag: "OH YES YOU DO!" Me: "I'm looking at my schedule and there's nothing in the 3:30 slot." I tell her this as I turn my screen around to show her that my appointment book indeed does not have anyone scheduled for 3:30.
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    OB: "Well then one of you idiots must have forgotten to put it in! I called yesterday and they put me in the 3:30 slot!" M: "That's unlikely since I'm taking bookings for State Inspections a week in advance, that's how solidly booked I am.
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    Did you happen to catch the name of who you talked to?" OB: "It was definitely Justin!" M: "We don't have a Justin that works here. Maybe you called another location?"
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    OB: "NO IT WAS HERE, I DEMAND TO SPEAK TO JUSTIN." M: "That'd be difficult because there isn't a Justin here. What phone number did you call yesterday?"
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    OB Whips out her phone in a huff and basically shouts the phone number at me. I don't recognize it, so I google it. Turns out the number she called was for a different shop across town that
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    has a name nothing like ours, so I tell her "Yeah that phone number is for *insert shop name here*," which would have been enough for most normal, sane, unleaded people. BUT NAY! She doubled down.
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    OB: "I KNOW THE APPOINTMENT IS FOR HERE, I SET AN ALARM AND EVERYTHING, AND I DON'T MAKE MISTAKES." At this point customer service is irrelevant. M: "Well, evidently you do because the number you called doesn't go here."
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    She goes ballistic in my lobby in front of about 4 other innocent bystanders, threatening my job, saying she knew the owner and he'd have her back on this. I just shrugged and walked out of the office into the shop.
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    Observed her a few minutes later on the phone in the parking lot (presumedly with her husband) screaming about how dumb and incompetent we all were and then she got in her car and left.
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    She (predictably) left a bad review, and the owner of the shop reviewed the camera footage to see what I'd said that had enraged her so badly - I'm in the clear, and we all had a good laugh about it.
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    TL:DR Woman makes a scene because she doesn't make mistakes, but actually isn't infallible and made an appointment at a shop that isn't mine.
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    mrobertson_nc · 1d ago "Tell you what ... why don't you redial that number. I'll stand here by the phone and wait for it to ring. When someone who isn't me answers, ask for Justin."
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    Zealousideal_Fu... • 23h ago When I worked in retail there were many people who actually did know the owners. Invariably the owners hate those people and would love if they stopped coming in and causing problems.
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    Responsible-End... . 23h ago Should reply to the review that she called (number of other shop) your phone number is (your number). Mention you have her on tape saying she called (other number). Let everyone reading her review know she is a moron.
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    blackcain 23h ago Gen X I think they get embarassed at this point and just double down and go scorched earth.
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    rapt2right 22h ago The customer is always right!!!! Yeah, Lady, but you are not a customer.
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    That_Pepper6043 1d ago • Glad you didn't get in trouble (which you shouldn't have). Next time have them call the number again in front of you. And have her ask the guy for the name and location. Then watch them glitch out before your very eyes!
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    Accomplished_Si... . 21h ago I'm a Boomer and anytime I appear at anyplace with a reservation or appointment I have anxiety until they confirm... because if they don't have me on the list i automatically think it's my fault!
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    ostellastella 21h ago . My god if I ever lose my marbles enough to throw hissy fits in public like that I hope it is for something worthwhile...God- old boomer women are the worst.
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    The001Keymaster • 21h ago As soon as she spoke the you or your staff are an idiot comment, I would have said I see your appointment right here for 3:30 except we don't tolerate calling our employees names so your appointment is canceled have a nice day never come back.

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