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Image does not depict the actual subjects of the story. Image is for illustration only and subjects are models.
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Plus, no one even grades on the same scale. If the grading scale is 1 through 10, some may regard a 6 or a 7 to be an excellent mark, yet the net promoter score (NPS), a metric that most companies use for market research, regard those scores to be "detractors" hurting the scores of the stores that receive them. According to this same system, the only score that is positive or a "promoter" is a 9 or a 10, with a 7 or an 8 merely being "passive" responses. This, of course, is insane and is the bane of any retail or chain restaurant manager everywhere whose arguments to such fall on deaf ears of regional and higher operations managers.
Read on to see the original post as it was shared with the community.
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