‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Nov 6, 2024 1:00 PM EST

Customer service workers know that when something goes wrong while they're on shift, customers immediately start blaming them (regardless of the issues at hand). That's the rough thing about working in customer-facing positions: You always have a target on your back. Even if you were one of the most polite and accommodating employees a customer has ever had the pleasure of meeting, there are certain customers whose fuses are so short that they forget they're speaking to another human being.

A temper tantrum may have gotten entitled people what they wanted when they were children, but a grown man shouldn't be rewarded for his infantile and disrespectful behavior. The front desk employee in this story was working at her hotel when an alarm started blaring and guests went down to the lobby to see what was going on. After an investigation on a suspected gas leak, the hotel was asked to shut off their water heaters while they wait for someone to come fix it. One customer, "Mr. Suitcase", makes sure the employee knows that she ruined his life. Scroll below to read the full story.

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  • 01
    "This hotel has traumatized me, and I require compensation for the therapy I have been receiving because of it. Approximately, $2,250 for counseling fees and meditation classes."
    via Unsplash (Taylor Beach)
  • 02
    The Weekend of No Hot Water.. and many refunds. So many refunds.
    via sarah_claire0
  • 03
    Columbus Day Weekend, Friday around 6pm (prime time check-in hour for the long holiday weekend). Myself (FOM) and my coworker are working the desk. All of a sudden our alarms start BLARING and the panel is reading "gas
    via sarah_claire0
  • 04
    detected in sprinkler room". We print off a downtime, and go outside with all of the guests. Fire Department shows up as we all wait to see what is going on for about 45 minutes. Finally we get allowed to come back in,
    via sarah_claire0
  • 05
    and are told that ALL FOUR of our hot water heaters have been shut off for a safety precaution. Apparently the gasket on one of them was bad, and was emitting exhaust which was making the sensor go off. Long story
    via sarah_claire0
  • 06
    short, we now have a lobby full of guests that want to know why the alarm went off. We are told by the GM and the Chief of the FD that we need to either shut down completely, or let people know they can leave if
    via sarah_claire0
  • 07
    they want, but this is what is going on. Enter.. Mr.Suitcase. Mr. Suitcase had a 3-night stay with us, and he was next in my line to explain what was going on. He hadn't checked in yet, so as I am taking his name to
    via sarah_claire0
  • 08
    find his reservation, I am letting him know that we are without hot water for the foreseeable future as it is a holiday weekend and we are hoping the people. who service the heaters for us will make an emergency call happen.
    via sarah_claire0
  • 09
    This man, while holding his small black suitcase with wheels, starts SLAMMING his wheels down on the ground in rapid fire motion. I mean, I cannot stress enough how many times he did this,
    via sarah_claire0
  • 10
    and in a span of 5 minutes. He said that I need to go fix them immediately, and how can I work at a hotel and not be able to properly fix things when they break on property. He then took his
    via sarah_claire0
  • 11
    paper reservation, crumbled it up, and threw it at me over the desk. Now... I am a pretty chill person, but I also match energies. If I am pushed JUST enough, I will act petty right back with no shame, Or very passive
    via sarah_claire0
  • 12
    aggressive, either one. I pick up the crumbled paper he had thrown at me, while he is snarling at me with his beaty eyes, and say "i'm sorry sir, I think you dropped this" and put it on the desk in
    via sarah_claire0
  • 13
    front of him. I then again calmly explain he is more than welcome to stay, or I can cancel his reservation with no charge at all.. also rattled off a few hotels that had vacancy in the immediate area, very quickly. He then took his
    via sarah_claire0
  • 14
    suitcase, and with one push, slid/threw it across the lobby. Then telling me that I MADE HIM DO THAT "don't you see what you are doing to me?! YOU are ruining everything for me. YOU will be losing your job
    via sarah_claire0
  • 15
    because I will be contacting the Diamond Desk immediately. I KNOW you did something to the hot water heaters because you saw me on your arrival list for today. Rot in h II!!!"
    via sarah_claire0
  • 16
    He then picked up his suitcase, and stormed out. All this happened mind you, while the lobby was full. I mean, FULL. Fast forward a few days, we receive a Guest Assistance from him saying that "this hotel has
    via sarah_claire0
  • 17
    traumatized me, and I require compensation for the therapy I have been receiving because of it. Approximately, $2,250 for counseling fees and meditation classes." You and me both buddy. You and me both.
    via sarah_claire0
  • 18
    harrywwc • 1d ago wow! talk about "main character syndrome" - you deliberately sabotaged the entire hotel's HWS just because you saw his name on the list? wow! you must be some kind of super-duper evil FOM :/
    via harrywwc
  • 19
    SkwrlTail ⚫1d ago Cheesy biscuits, that guy really needs therapy. Main Character Syndrome and anger management issues.
    via SkwrlTail
  • 20
    Pillowcup123 · 1d ago • I feel like people like this just grew up in a different world. Rich parents, lavish life, lavish friends, they're so used to everything going their way that when something doesn't, they see it as a personal attack because they rarely
    via Pillowcup123
  • 21
    witness any obstacles, and whenever they do, everyone around them bends over backwards to please them because of their socioeconomic status. Oh to grow up a spoiled brat
    via Pillowcup123
  • 22
    ivebeencloned 6h ago • . If they say You should go fix the plumbing, it should be appropriate to remind them that if you were the plumber, you would not have to be putting up with bad behavior for substandard wages.
    via ivebeencloned

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