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We've heard it all. Front desk employees take enough from Karen customers, especially when they're usually not the ones who should be held responsible for whatever the entitled customers complain about. These ill-mannered people often do their dirty work under the influence of some grand delusion. Oftentimes, half of the spiels they berate you with are untrue, hyperbolized, or completely correct, and you're not sure why they are so upset in the first place. Sure, stupidity can be the culprit. But some entitled customers are, unfortunately, victims of their own entitlement and delusions.
Like the customer in this story. A front desk employee at a hotel had to call a man and his wife to let them know that the suite they originally booked was not available, and they'd have to be downgraded to the tier below Presidential. The employee expresses in the comments that she's unsure as to how they booked a Presidential-tier room since both of those suites have been booked until 2025. She offered them a hefty discount for the different suite, but he continuously calls the Presidential Suite “his”, despite not having actually booked an available suite, He continues to berate her over the phone, calling her useless, and complains that a $99/night rate is still too high. When they get to the hotel the next day, he continues to yell and demand “his” Presidential Suite and the employee finds out that he is only staying there for one night. The guests in the Presidential Suite currently are doing a long-haul stay, so she obviously cannot compromise. You can guess what happens next. Scroll to read the rest of the story and some reactions from the Reddit jury.
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