‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

Hotel employees, especially those who are front and center at the lobby desk, deal with a lot of nonsensical behavior. Instead of giving entitled customers a piece of their mind, they're required to keep their cool and take what customers subject them to—no matter what that might entail. That is, until, a line is crossed and a particularly entitled guest starts messing with hotel property. Management might not care about an employee's rights, but they'll be very upset if a credit card machine breaks down because of a guest's temper tantrum!

In this next story, a front desk worker greets a woman who booked their hotel using a third-party website. The employee expressed that though the hotel guest has paid for her stay, she must present a credit card to pay the pet fee per the hotel's customer agreement. The hotel guest insists that she's already paid, but the employee reiterates that the fee is to be paid directly to the hotel, not through the third-party provider. When the employee thought her minimal aggravation was over, the hotel guest exploded into a physical temper tantrum when the Point of Sales system wouldn't show her the total on the screen. The employee tells her off and puts her in her place. Scroll to read.

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Author image for Lana DeGaetano Lana DeGaetano
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