‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Nov 15, 2024 10:00 AM EST

Hotel employees, especially those who are front and center at the lobby desk, deal with a lot of nonsensical behavior. Instead of giving entitled customers a piece of their mind, they're required to keep their cool and take what customers subject them to—no matter what that might entail. That is, until, a line is crossed and a particularly entitled guest starts messing with hotel property. Management might not care about an employee's rights, but they'll be very upset if a credit card machine breaks down because of a guest's temper tantrum!

In this next story, a front desk worker greets a woman who booked their hotel using a third-party website. The employee expressed that though the hotel guest has paid for her stay, she must present a credit card to pay the pet fee per the hotel's customer agreement. The hotel guest insists that she's already paid, but the employee reiterates that the fee is to be paid directly to the hotel, not through the third-party provider. When the employee thought her minimal aggravation was over, the hotel guest exploded into a physical temper tantrum when the Point of Sales system wouldn't show her the total on the screen. The employee tells her off and puts her in her place. Scroll to read.

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  • 01
    "I can't make the price show up on the screen... But Karen can't accept that, so she takes her credit card and starts repeatedly slamming it on the CC machine...”
    via Unsplash+ (Oleg Ivanov)

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    Bat crazy old woman books third party, repeatedly hits the credit card machine when I tell her she has to pay the pet fee
    via Other-Cantaloupe4765
  • 03
    She booked a prepaid nonrefundable reservation through an OTA. She was traveling with her dog. Our pet fee is $25/tax, which totals $26.50. Very reasonable. And the pet fee is indicated on all our online pages. I made it a
    via Other-Cantaloupe4765
  • 04
    point to familiarize myself with our official website as well as our hotel page on multiple OTA sites so I knew what information was and wasn't included. The OTA she booked through did indeed include a line that stated she'd be
    via Other-Cantaloupe4765
  • 05
    charged the pet fee upon checking in. But people don't read smh. So Karen comes in and tells me she's traveling with her dog and has a reservation. Cool okay. ID and credit card please.
    via Other-Cantaloupe4765
  • 06
    "But I already paid for it." I hate that line. "You did. I just need it for incidentals and the pet fee." "WHAT PET FEE. They didn't mention any pet fee online when I booked!"
    via Other-Cantaloupe4765
  • 07
    "It says here that you booked through Excretia, which includes the pet fee information on the hotel's Excretia page." "No, nobody told me about that. You are RIPPING ME OFF."
    via Other-Cantaloupe4765
  • 08
    I just stared at her patiently until she asked how much it was. When I told her, she flipped out and said it was a ridiculous amount. It is not. "That's what it is. If you'd rather not pay it, you're
    via Other-Cantaloupe4765
  • 09
    welcome to stay somewhere else." "Well do other hotels here take pets??" "Nope." "I want a refund." "Unfortunately you're our
    via Other-Cantaloupe4765
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    guest but not our customer. You didn't pay us. You paid Excretia. And you booked a nonrefundable reservation." She huffs and puffs and finally gives in and waits
    via Other-Cantaloupe4765
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    for the CC machine's screen to light up. When it does, she says there's no price on it. I tell her that we can't see the price when they book with an OTA but she'd be given a receipt for the pet fee in the morning. She said she
    via Other-Cantaloupe4765
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    wants to see the price so she knows I'm not charging her more than the pet fee. I can't make the price show up on the screen. I told you what it was and told you you'd receive a receipt in the morning.
    via Other-Cantaloupe4765
  • 13
    But Karen can't accept that, so she takes her credit card and starts repeatedly slamming it on the CC machine with each word she screams, "I. SAID. THERE. IS. NO. PRICE. ON. THE. SCREEN."
    via Other-Cantaloupe4765
  • 14
    Lady... what the f .I raised my voice and said, "that's ENOUGH. You can either insert your card or stay elsewhere." She stopped and looked at me for a few seconds before inserting her card and grumbling about it lol.
    via Other-Cantaloupe4765
  • 15
    Went to her room and I didn't see her again. EDIT: , some of y'all are crazier than Karen. • The guest is aware of the pet fee. It's online. It's on the contract they sign.
    via Other-Cantaloupe4765
  • 16
    And I tell them when they arrive. THE PRICE IS VISIBLE LITERALLY EVERYWHERE EXCEPT THE MACHINE. • I'm an employee of a business. All transactions are recorded and reviewed regularly. It's not like
    via Other-Cantaloupe4765
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    there wouldn't be any consequences or accountability if someone ever did try to overcharge someone. • It's not my fault the machine doesn't show an amount. They literally sign a registration form after inserting their card
    via Other-Cantaloupe4765
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    that lists the amount their card will be charged. It's not like they're going in blind. and the price is going to be a surprise. They know what the price is when they come in.
    via Other-Cantaloupe4765
  • 19
    I deal with too many Karens at work. I don't go on Reddit to deal with more on my days off. Any Karens whining about it being sooo unfair will be blocked. Ain't got no time for that.
    via Other-Cantaloupe4765
  • 20
    TheGod... • 4h ago. it, In her head: "da I didn't think they could talk back to me"
    via TheGo****nAnswer
  • 21
    WizBiz92 1h ago • • PERFECTLY handled. Keep it concise and informative, do no harm but take no sh . We have all been through exactly this and you handled it like a champion.
    via WizBiz92
  • 22
    scuba_GSO · 35m ago Slamming one's card on the machine will not magically have the price appear.
    via scuba_GSO

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