Karen customer refuses to listen to retail worker's 60-day policy: 'I want to see a manager now'

Retail work can make you question everything you thought you knew about customers. These workers have to put up with lines of questioning that are unfathomably dumb, and the worst part is that they're only making minimum wage as they deal with the Karens of the world. 

The customer is certainly not "always right." No matter how much retail stores like to tout their customer service skills, some customers simply cannot be reasoned with. They get so upset that they totally block out any answers that aren't what they want to hear. If they want a discount, and the cashier tells them that it's not possible, that person will fight tooth and nail to explain why the cashier is actually wrong. At some point, a manager might have to step in, but by that point, the customer has already spent ages loudly explaining their reasoning to the cashier. This customer, who ventured out on Christmas Eve to bother the retail workers, couldn't even get simple facts correct. And if you read what commenters said about u/Zestyclose_Act_8630's story, you'll learn that this person isn't the only one dealing with impossible customers. 

Up next, this employee is refusing to follow their boss's directions, stating that they "won't apologize for it." 

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Author image for Remy Millisky Remy Millisky
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karens cash register retail retail worker demanding working cashier karens in the wild workplace entitled karen story karen entitled people shoppers
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