Cat owner leaves a negative Google review after a bad vet experience, only for the business to track her down and contact her current and past employers: 'They are now leaving my wife voicemails threatening legal action'

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    "After a bad vet experience, a negative Google Review resulted in the business tracking down and calling my wife's employers (current and past)."

    "They tracked down my wife's socials, contacting her employers"
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    Recently, my wife took two of our cats to a local vet for a standard checkup and bloodwork. One of our cats was getting her bloodwork taken, when my wife heard our cat screeching. As a concerned pet owner, she peeked into the clinic space to see what was happening, and saw that the clinician was holding down our cat by the neck, and making comments like "it's either this or we lacerate her bladder".
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    When they returned, our cat was coughing and struggling to breathe. In addition to this, they somehow managed to damage her leg (she is still limping several days after the fact).
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    Naturally, we left a negative review on Google. This seemed to incite some sort of righteous anger in them, and they tracked down my wife's socials, contacting her current and previous employers, citing that she was "bu_ying them". This has led to a lot of embarrassment for her.
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    I understand not wanting negative reviews to affect a businesses score, but weaponizing private information against a client is absurd.
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    I'm seeking advice on how to handle this situation. Is there anything we can do as a response to this action?
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    Edit: Just to add some context. We've taken our cats to several vets over the years. No cat wants their bl d to be taken, but we've never seen/heard this kind of reaction before.
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    Top_Butterscotch_389 Talk to a lawyer. This is a huge breach of privacy. Edit: *if they took your wife's personal info from their own files to track down her employers (obviously, a lot of info from google accounts are available to the public, so not a breach of privacy in that case). So, this is probably more a defamation and harassment issue
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    Jsimps72 OP We were able to derive that they found this information on LinkedIn. They also claimed to both current and previous employers that this review was made "on behalf of the employer", despite the review never indicating anything of the sort. We updated the review to mention this concerning behavior, and they are now leaving my wife voicemails threatening legal action.
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    III-Solid1934 Report them to BBB and veterinary medical boards. Also to Google. I'm very very certain it's against Google's TOS to retaliate like this bc of negative reviews. That's literally the purpose of Google reviews. To share your experience, good or bad. Literally. They should get banned and frankly have their business shut down bc of this type of retaliation. Not only unprofessional (and unwarranted) but illegal. I'd also file a police report again them for harassment. (Yes might sound i
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    Could you also please post their name publicly here? I understand if you're not comfortable doing that but again they simply deserve to be shut down. This is psycho. Edit: this has nothing to do with what actually happened at the clinic. This is about their insane response to you sharing your experience. It would be illegal what they did even if you made up the whole review.
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    Jsimps72 OP Honestly, I would love to share more details, but after updating the review to include this behavior, they have since been trying to reach my wife threatening legal action. I'm trying to be careful with how we handle this going forward.
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    trowawaywork I would have contacted a lawyer instead of leaving a review. You can still contact a lawyer. You can also contact a local newspaper, reply to your own review stating their behavior, or make a public post on social media platforms condemning their behavior. Public shame = Public accountability.
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    sheylalala That's just necessary and wrong. You should report them to the vet regulatory body and also get a lawyer if you can.
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    Ginkachuuuuu If they were taking blod from the jugular then the head restraint would look like they were holding her by the neck. Is it possible what she heard was "aspirate her bladder" to get a urine sample? The tracking down after is definitely insane and out of line.
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    Hollywoodambassador That's why a have a second account to leave the reviews. I also use google phone # and I don't use my legal name if it's possible.

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