Cat owner leaves a negative Google review after a bad vet experience, only for the business to track her down and contact her current and past employers: 'They are now leaving my wife voicemails threatening legal action'

Author image for Mariel Ruvinsky
Mariel Ruvinsky • Writer and Editor
May 20, 2025 11:00 AM EDT

Veterinarians are amazing, let's start with that. Their job is so important. Vets save so many cats every single day, and we are so, so thankful to them. But they are not perfect, and just like any other doctor, vets can make mistakes too. You have to understand that when you take your cats to them. Still, understanding as we are, there is a line between making a mistake and doing something bad on purpose, and although we normally give the benefit of the doubt in situations like this to the medical professionals… not this time. 

Of course, we only know this story from one side, and the cat owners will obviously defend their cats. It's not the story itself that is making us believe the cat owners, it's the vets' reaction. They are doing way too much. Wethinks thou dost protest too much. One bad review is not going to be the downfall of a business, but one bad review that is true and can be verified… that can do some damage. 

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  • 01

    "After a bad vet experience, a negative Google Review resulted in the business tracking down and calling my wife's employers (current and past)."

    "They tracked down my wife's socials, contacting her employers"
    via Unsplash / Judy Beth Morris

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02
    Recently, my wife took two of our cats to a local vet for a standard checkup and bloodwork. One of our cats was getting her bloodwork taken, when my wife heard our cat screeching. As a concerned pet owner, she peeked into the clinic space to see what was happening, and saw that the clinician was holding down our cat by the neck, and making comments like "it's either this or we lacerate her bladder".
    via Jsimps72

  • If this is actually what was said in that room, and if it was meant seriously, then boy, a bad review is the least they should have gotten. We trust our pets with these doctors, and we are going to choose to believe that this is an exception and that the vast majority of vets don't talk like this about our little babies behind our backs. 

  • 03
    When they returned, our cat was coughing and struggling to breathe. In addition to this, they somehow managed to damage her leg (she is still limping several days after the fact).
    via Jsimps72
  • 04
    Naturally, we left a negative review on Google. This seemed to incite some sort of righteous anger in them, and they tracked down my wife's socials, contacting her current and previous employers, citing that she was "bu_ying them". This has led to a lot of embarrassment for her.
    via Jsimps72
  • 05
    I understand not wanting negative reviews to affect a businesses score, but weaponizing private information against a client is absurd.
    via Jsimps72
  • 06
    I'm seeking advice on how to handle this situation. Is there anything we can do as a response to this action?
    via Jsimps72

  • Current employers, past employers, accusations, threatening legal action… that is absolute madness. It's either this woman came up with and wrote a lie - for no reason - that was horrific enough to make them do this. Or, they realize that they are in trouble, and they are going to do anything to make it stop. 

  • 07
    Edit: Just to add some context. We've taken our cats to several vets over the years. No cat wants their bl d to be taken, but we've never seen/heard this kind of reaction before.
    via Jsimps72
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    Pester hoNew anning to back at the weather obe er says Kuna 2 ars old when he van- mping trip with his Wather and a friend July 10, 2015 up begins famous damaged erfield home EHARRIS mainet.com
    via Unsplash / Judy Beth Morris

    The image does not depict the actual subjects of the story. Subjects are models.

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  • 09
    Top_Butterscotch_389 Talk to a lawyer. This is a huge breach of privacy. Edit: *if they took your wife's personal info from their own files to track down her employers (obviously, a lot of info from google accounts are available to the public, so not a breach of privacy in that case). So, this is probably more a defamation and harassment issue
    via Jsimps72
  • 10
    Jsimps72 OP We were able to derive that they found this information on LinkedIn. They also claimed to both current and previous employers that this review was made "on behalf of the employer", despite the review never indicating anything of the sort. We updated the review to mention this concerning behavior, and they are now leaving my wife voicemails threatening legal action.
    via Jsimps72
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    Cheezburger Image 10506883584
    via Unsplash / Amy Chen

    The image does not depict the actual subjects of the story. Subjects are models.

  • 12
    III-Solid1934 Report them to BBB and veterinary medical boards. Also to Google. I'm very very certain it's against Google's TOS to retaliate like this bc of negative reviews. That's literally the purpose of Google reviews. To share your experience, good or bad. Literally. They should get banned and frankly have their business shut down bc of this type of retaliation. Not only unprofessional (and unwarranted) but illegal. I'd also file a police report again them for harassment. (Yes might sound i
    via Jsimps72
  • 13
    Could you also please post their name publicly here? I understand if you're not comfortable doing that but again they simply deserve to be shut down. This is psycho. Edit: this has nothing to do with what actually happened at the clinic. This is about their insane response to you sharing your experience. It would be illegal what they did even if you made up the whole review.
    via Jsimps72
  • 14
    Jsimps72 OP Honestly, I would love to share more details, but after updating the review to include this behavior, they have since been trying to reach my wife threatening legal action. I'm trying to be careful with how we handle this going forward.
    via Jsimps72
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    Cheezburger Image 10506882560
    via Unsplash / Amy Chen

    The image does not depict the actual subjects of the story. Subjects are models.

  • 16
    trowawaywork I would have contacted a lawyer instead of leaving a review. You can still contact a lawyer. You can also contact a local newspaper, reply to your own review stating their behavior, or make a public post on social media platforms condemning their behavior. Public shame = Public accountability.
    via Jsimps72
  • 17
    sheylalala That's just necessary and wrong. You should report them to the vet regulatory body and also get a lawyer if you can.
    via Jsimps72
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    Cheezburger Image 10506883840
    via Unsplash / Amy Chen

    The image does not depict the actual subjects of the story. Subjects are models.

  • 19
    Ginkachuuuuu If they were taking blod from the jugular then the head restraint would look like they were holding her by the neck. Is it possible what she heard was "aspirate her bladder" to get a urine sample? The tracking down after is definitely insane and out of line.
    via Jsimps72
  • 20
    Hollywoodambassador That's why a have a second account to leave the reviews. I also use google phone # and I don't use my legal name if it's possible.
    via Jsimps72

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