'Can you cc me on every client email?': Employee complies with micromanager's demands and sends her emails of clients disparaging her work ethic

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Ben Weiss • Writer and Editor
Jun 4, 2025 8:00 AM EDT

Some bosses claim they want to see and approve everything… that is, until their inbox is bombarded with emails. 

The concept of a hands-on manager may imply that being privy to every conversation, every email thread, and every little detail is essential to being a strong leader. However, in practice, being this hands-on tends to indicate that a boss has very little trust in their employees to carry out the goals and needs of the company on their own. If you don't trust the people who work for you to get the job done, then you're probably on a doomed path. Sure, it's possible that the people you hired aren't capable, but nine times out of ten, the reason behind this need to be hyper-vigilant has more to do with the manager's issues than anyone else's.

In this instance, we have a manager who insisted upon being CC'd on every email with a client, which would ultimately mean having to sift through thousands of emails a day, thereby slowing down overall progress. But there is another unfortunate consequence to seeing every email that this manager ended up having to face…

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    via LinkedIn Sales Solutions

    The image does not depict the actual subjects of the story. Subjects are models.

  • As it turns out, there were plenty of emails from clients disparaging the manager's approach to work, particularly when it came to her own efficiency and productivity. Previously, the author of this story would shield those shady comments from their boss, but now that she wants to see everything, it was all out in the open!

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    I work in client services, mostly just relying info between clients and our internal teams, my manager isn't super involved but last month she goes "can you cc. me on every client email? just for transparency" I was like sure
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    thing, so I cc'd her on literally everything including the emails where clients asked why she missed their meeting or where i had to explain delays from her not sending over files.
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    A few days later she starts replying to someone with "let's take this offline" one client hit back with "this wouldn't be an issue if you'd shown up"
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    she hasn't brought up cc'ing since but if she does....I've got drafts ready.
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    Netflix Home Invoicing 6.753 B
    via Brian J. Tromp

    The image does not depict the actual subjects of the story. Subjects are models.

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    virgilreality 41m ago . This is the way. No lies or deception, just illuminating the ugly, painful truth.
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    cancel-everything • 44m ago Am-nam-nam-nam-nam.... Delicious....
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    daynewolf036 • 42m ago Why wouldn't you have included her on the ones about her in the first place?
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    kingchik 44m ago • I'll take 'ways to get your boss to hate you enough that you get fired' for 100, please.
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    s.. 27m ago Edited 24m ago • . Sounds like you've set the path to be gaslighted. Dear Senior Management, I want to address the recent concerns regarding client dissatisfaction with my performance.
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    First and foremost, I take client satisfaction seriously, and I regret that any client has felt underserved. Upon learning of this feedback, I
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    immediately began reviewing how and why these concerns may not have been addressed earlier.
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    It has come to my attention that some of my team members (ie OP) were aware of client concerns but did not communicate them to me. As a result, I was not
    via Mysterious-Notice500
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    given the opportunity to respond or make the necessary adjustments to improve outcomes. Open communication and timely
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    feedback are critical in maintaining service standards, and unfortunately, that breakdown in communication prevented me from taking corrective action sooner.
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    Moving forward, I will be working closely with the team (mainly OP) to establish clearer expectations around internal reporting and escalation of client concerns. I am also
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    implementing additional touchpoints to ensure I have direct visibility into client feedback as it arises.
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    Please rest assured that I remain committed to delivering the highest level of service, and I appreciate your understanding as we address and resolve these gaps. Sincerely, OP's Manager
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    NotQuiteDead Ye... 44m ago . I had a lead like that. It was insane, and even my 'best judgement' wasn't good enough.
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    He had a filter that shoved it into the trash. And I still got reamed for not keeping him informed- when indeed he was. Still love him tho.
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    . K1llerbee-sting • 24m ago This post brought a big, beautiful tear to my eye. From the bottom of my heart I thank you!
    via Mysterious-Notice500

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