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It turns out this person is a Conflict Resolution Specialist—which is a fancy way of saying they are professionals are cooling heated situations down. They know how to break up the fights, ya get what we're saying? They do this for a living. So after their flight got delayed, stalled, and even more annoying, they were ready to see some frustrated customers throwing some fits at the flight attendants.
However, they were pleasantly surprised when they saw just the opposite! It turns out the flight attendant on this aircraft was ready to rumble in the most wholesome way! They new how to be attentive to panicking customers, they calmed everyone down, and found solutions that everyone could agree to. The way she de-escalated the situation even impressed the professional de-escalator! See? Flying doesn't have to be all that bad, even when everything bad is happening.
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The image does not depict the actual subjects of the story. Subjects are models.
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"I’ve Taught Conflict Resolution and De-Escalation for 30 Years. Today, I Got Schooled by a Southwest Flight Attendant"
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The image does not depict the actual subjects of the story. Subjects are models.
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Off-duty conflict resolution specialist on vacation is amazed by flight attendant's de-escalation skills with frustrated passengers: ‘Ma’am… You [are] a masterclass in kindness!'
It's that time of the year—vacation time! Where are you going to go to this year? A road trip to aunt Sabrina's lake house in the state over? Or a flight to somewhere new and exciting! If you have the means, you should definitely fly somewhere fun. Sure, there are many horror stories of people going through frustrating airline situations, but that shouldn't stop you from exploring the world. Plus, it isn't always like that. You might see more stories about the nightmare situations online, but that's just because people need somewhere to rant. Rarely do you see a positive story about air travel—but they're out there!
That's why when we came across this story online about a person having a pleasant interaction with an airline attendant on Southwest Airline, we had to read it and share!
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