‘I was SHOCKED but SO HAPPY. He actually kicked the entire group out’: Travel agent group throws tantrums over an empty ATM after being stuck at a luxury resort during a hurricane get shown the door

A hurricane clears, the resort is standing, and two evacuated travel agents discover the real emergency is an empty ATM across the street. Agent Tall wants cash like the storm owes a receipt, and Agent Short wants a cash advance that policy does not allow. 

Staff are juggling shaken guests, refunds they cannot authorize for weather, and the kind of logistics that start with power and end with patience. A supervisor even offers money from her own purse to keep the lobby calm, which is generous and also not a bank. Agent Short answers with percussion on the marble table and a close-up performance in the supervisor's personal space, then quiets when a larger staff member steps in and gravity resumes control.

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  • Travel Agents Tantrums Because the ATM Is Empty After Hurricane

    a man holding hid hands up in anger in front of a hotel receptionist, she looks at him like she thinks he deserves it.
    via AlpakaVideo

    Image is representative only and does not depict the actual subjects of the story.

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  • This happened years ago when I was working at a luxury resort, fresh out of college. In short, a hurricane hit the area where I worked.
    via Electrical-Date-3951
  • A few travel agents had been evacuated from another luxury property with hut style rooms. (Obviously, not hurricane proof.) The morning after the storm passes it is chaos.
    via Electrical-Date-3951
  • Thankfully damage was minimal and all employees/guests were safe, but it's not business as usual. It's all hands on deck and the front desk is a mix of us playing
    via Electrical-Date-3951
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  • The rest of the group assembles, lanyards shining, to praise the “nicer” resort they fled, the one that lost the argument with wind. Entitlement survives extreme weather better than signage, and somehow scarcity keeps offending people who believed status could outvote circumstances. Hotels can bend on room preference; they cannot refill ATMs by manifesting cash with customer service voice. 

  • a man holding hid hands up in anger standing next to an atm
    via paul prescott

    Image is representative only and does not depict the actual subjects of the story.

  • emotional support humans, to fielding refund requests (like we can control the weather), to doing normal front desk duties to helping with whatever came up. Two travel agents walk up - already angry.
    via Electrical-Date-3951
  • I'll call them Tall and Short. Tall is upset that the ATM across the street is empty (can't really refill a machine during a hurricane.) Short is livid. They ask about a cash advance - it's against our policy but
    via Electrical-Date-3951
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  • I say give me a moment to get a supervisor to see if they can help. Short immediately gets enraged and is pounding his fists on the large round marble table in the lobby.
    via Electrical-Date-3951
  • He is throwing such a tantrum that one of the managers offers to give him the cash out of her purse. He isn't even listening at this point and gets into her personal space until
    via Electrical-Date-3951
  • close uo of two men in suits in front of an atm
    via Motortion Films

    Image is representative only and does not depict the actual subjects of the story.

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  • my tall, male coworker just walks up and stands there. His presence was enough to get short to simmer on down. By this time, a few of Tall and Shorts fellow travel agents have joined them.
    via Electrical-Date-3951
  • Normally, the hotel would do anything to cater to travel agents but our GM had enough. He told us to deactivate their room keys and kick them out. I was SHOCKED but SO HAPPY.
    via Electrical-Date-3951
  • He actually kicked the entire group out, not just Tall and Short. The others weren't raging but they were overall entitled and unpleasant. They also kept saving how much nicer the resort was that they got evacuated
    via Electrical-Date-3951
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  • from was and how they should have stayed there. (Nevermind that property got nearly decimated during the storm.) When they went back to their rooms and realized they were locked out, they came back to the Front Desk
    via Electrical-Date-3951
  • and suddenly tried to deny knowing Short and that he was just on the same travel agent FAM trip. Too bad. Too sad. They weren't guests nor a group we had invited to the resort, so
    via Electrical-Date-3951
  • they got the boot. The best part. When Short got to his locked door, he called down nice as pie asking if the other agent could "be a dear" and come let him into his room since his key wasn't
    via Electrical-Date-3951
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  • working. Also... security never came because they said they could see on the cameras that Short couldn't cause any real damage and they were dealing with more pressing matters.
    via Electrical-Date-3951

  • The General Manager makes the call most managers only daydream about. Room keys are deactivated, the group is invited to relocate, and the lobby stops auditioning for Worst Behavior During Recovery. Agent Tall tries to distance from Agent Short, who phones down sweetly asking to be let into a room that now belongs to inventory. Security watches the cameras and spends attention on real problems. 

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