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The image is representative only and does not depict the actual subjects of the story.
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If you've ever worked in a dysfunctional client-serving company, you probably know what it's like to be the go-to guy. No matter how much of a disaster your company becomes and no matter how much they mess things up, your exasperated client can at least always count on the fact that you're on the other end of the line to straighten things out.
You're the glue holding everything together. If you weren't there, things would be a whole lot worse—and everyone knows it. It gets to the point where multiple clients flat-out refuse to talk to someone else, which is something arrogant and egotistical higher-ups take offense to. This may, in turn, see them trying to reduce your importance to the client by trying to shoulder you off onto other things. They can't fire you to save face, despite that you make them look worse by comparison, because they'd be up a creek without a paddle without you there… and they know it.
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"Managers lied to my clients about me quitting, so I did!"
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