Entitled hotel guest demands extra towels from a stranger, refuses to believe he doesn't work at the hotel: ''Your employee is ignoring me!'

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Ben Weiss • Writer and Editor
Oct 3, 2025 2:00 PM EDT

When will fully grown men learn that throwing temper tantrums is not how you get things?

This difficult guest falsely assumed that someone who was standing in the hotel lobby actually worked there. Not only was he woefully mistaken, but he was also out of line, even if this person were an employee. The guest walked straight up to this guy and demanded extra towels in room 402 by yelling at the top of his lungs like a prepubescent child. Eventually, the real front desk agent appeared and clarified that the guest was directing his anger at a total stranger. 

Let this story serve as yet another unfortunate reminder that there are far too many customers out there who feel entitled to special treatment the minute they walk into a room. Just because you paid for a hotel room does not mean you deserve extra materials, but if you want those superfluous perks, you're not going to get them by kicking and screaming like a baby. In fact, this behavior should immediately disqualify someone from quality customer service. 

If only there were a device that could measure the unnecessary behavior these difficult customers exhibit so as to demonstrate to them just how out of line they are acting from a numerical standpoint. Maybe that could be a way to convince these types of individuals to calm down, breathe in and out, and politely ask for what they want. Only then should their wishes be granted. Otherwise, they should spend the rest of the evening complaining about not having enough towels.

Keep scrolling below for the full story and for the best reactions from several members of this online community!

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  • "Some guy storms up to me and says, 'I need extra towels in 402. Right now.'"

    An empty hotel lobby with no front desk agent presence behind the desk.
    via Dylan Calluy

    Image is representative only and does not depict the actual subjects of the story.

  • I was waiting in the lobby of a hotel for a friend to come down. I was wearing black pants, a white button-up, and holding my phone. Pretty standard outfit.
    via Outrageous-Meat-8187
  • Some guy storms up to me and says, "I need extra towels in 402. Right now." I smiled and said, "Sorry, I don't work here." He narrowed his eyes, looked me up and down, and said, "Then why are you standing behind the desk?"
    via Outrageous-Meat-8187
  • ...Because the desk was just a high counter table with chairs. I was literally scrolling Instagram. I stood up, showed him my backpack, and said, "Because it's a chair, not your personal help line."
    via Outrageous-Meat-8187
  • He huffed, went to the actual front desk (where the staff were wearing navy blazers with name tags), and loudly complained about "your employee ignoring me."
    via Outrageous-Meat-8187
  • The front desk clerk looked at him, looked at me, and said, "Sir, she doesn't work here. And even if she did, snapping at people isn't how you get towels." Best part? His wife walked up behind him, smacked his arm, and said, "You're embarrassing me again."
    via Outrageous-Meat-8187
  • A man in a blue shirt stares intensely into the camera.
    via Paul Jai

    Image is representative only and does not depict the actual subjects of the story.

  • Unlikely_Phone9113 20h ago • Plot twist: dude probably does this in every lobby he walks into. Panera Bread? Extra towels. DMV? Extra towels.
    via Outrageous-Meat-8187
  • Dropitlikeitscold555 · 20h ago Just say "sure thing, no problem sir" and go back to what you were doing
    via Outrageous-Meat-8187
  • MouseDriverYYC 20h ago • This man has obviously not read the The Hitchhikers Guide to the Galaxy... He's panicking and he's forgotten his towel.
    via Outrageous-Meat-8187
  • atso_Wombat • 17h ago Certainly sir. I will get that done for you right away. Enjoy your stay. Actually. Let me comp the whole mini bar. It is now free for you to consume it freely.
    via Outrageous-Meat-8187
  • LUNTandtruthful58 11h ago • His wife's response is spot on
    via Outrageous-Meat-8187
  • thewinterfan • 19h ago "I'll get right on that, sir." *keep scrolling*
    via Outrageous-Meat-8187
  • GloomyScientist5982 · 9h ago • I would have said right away sir and then just left.
    via Outrageous-Meat-8187

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Tags

customer service hotel guest idontworkherelady hotel karen-customer customers tales from the front desk entitled customers entitled people karma entitled people
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