HOA president demands condo manager turn on the heating for all units, despite tenants claiming it's too hot, resulting in dispute when manager complies: ‘Tenants were furious’

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    Group of neighbors take a vote during HOA meeting
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    HOA President wanted heat!

    I manage a NYC condo with central A/C that, once switched to winter mode, can't go back to cooling until spring.
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    NYC law requires heat starting October 1st, but October swings from chilly to unseasonably warm, so we usually wait for a real cold stretch before turning it on.
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    Tenants were fine with this for years ― one chilly day was better than being unbearably hot for ten.
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    Last year, the board president lost it over a slightly chilly day towards the middle of October .
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    She sent an email demanding we turn on the heating system immediately and that going forward, the heat must always be on by October 1st - she didn't care if other units would be uncomfortably warm and that she's the board president, & she should be comfortable in her unit.
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    This year, we followed her orders, on October 1st - heat on. At the annual meeting, tenants were furious.
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    They wanted to know why a system that had worked for years was suddenly "broken." The president started chewing me out forgetting her email the previous year.
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    Woman Struggling with Summer Heat
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    Not wanting to deal with her nonsense, I got the green light from my boss to pull up her own email on the projector.
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    Her exact words, her exact demands. She went pale and, for the first time ever, had nothing to say.
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    She lost her position in the election. Her replacement was very happy we called her out, and we renewed our contract for five more years
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    Booter TooterBravo The First Commandment of Business is "Cover Thy Ass"
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    OP Bright_Media1429 And if your going to be a horrible person don't put it in writing
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    Peacemkr45 Most HOA presidents are wannabe tyrants and will take that role to impose their viewpoints on everyone.
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    OP Bright_Media 1429 100% I have a dozen more stories I can post on here.
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    avspuk Can't the tenants control the radiators in their own home? Even if there's a central boiler they could turn their radiators off
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    OP Bright_Media 1429 Nope. When they close the cooling tower it's a full day to prep to turn on heating
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    OP Bright_Media1429 Picture this, 20 story building with 19 units on each floor., average unit has two HVAC units in them. Cold water is circulated to cooling tower on roof where heat is expelled and water is chilled then goes to these units. When we turn the heat on we need to turn off winterize cooling system. Then turn on heating system that is heated from the boiler in the basement. Lot of valves need to be open and closed. It's not as easy smaller building.
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    wilsonhammer Interesting. How long does the changeover process take?
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    OP Bright_Media 1429 A day
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    megared17 Sounds like a system design issue. There's no reason the whole system or even individual apartments could not choose whatever temperature they want and get heat or cool as needed. Heck if some apartments wanted cool, and others wanted heat, it could even save energy by pumping the heat from those that wanted cool, to the ones that wanted heat.
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    OP Bright_Media 1429 Big flaw!
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    OneSkepticalOwl Someone explain to me like I'm 5, what HVAC system cannot be switched to a mode as desired? What system does not have an auto mode that provides heat or cooling as needed?
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    OP Bright_Media 1429 Our central A/C is connected to the building's cooling tower. Once we switch it to winter mode, the system redirects water through the heating loop, shuts down the chillers, and adjusts valves for heat only. Because of this. physical configuration, it can't be switched back to cooling until
  • 26
    OneSkepticalOwl I get that part, what I don't get, if you can switch it between heat and cooling once a year, why can't you switch it as needed. Why isn't it automated or done by the super
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    OP Bright_Media1429 Cause it takes almost a full day to switch it over.
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    Impossible_Angle 752 At work this year we've been getting a lot of orders that don't make sense because the work will have to be redone in the spring. Meaning someone (the city) will have to pay to get it redone and every time my boss has a meeting he tells the person making the call that he wants the decision in an email before we do anything.

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