15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

Receptionists are powerful people, so don't get on their bad sides!

People believe that those with power are like, CEOs and other higher-ups. But those with the real power in a workplace are the ones managing them, like their assistants, and in many cases, the front desk receptionists. These workers have a vast control over the day-to-day flow of the workspace, and it can make a huge difference in how the entire company operates. 

You've probably experienced this firsthand. At some doctor's offices, the receptionist is calm and composed, and the office runs like a smoothly oiled machine because of it. But then sometimes you go to another place where the receptionist is overwhelmed and dealing with irritating customers, and you can just tell they're frazzled. Things don't run nearly as smoothly, and stuff falls through the cracks. 

After working in reception for some time, these front desk workers have seen it all, and they're sharing their stories. They know exactly how to deal with clients who come in all worked up — how to calm them down, or if that doesn't work, how to get them to leave and never come back! 

Author image for Remy Millisky Remy Millisky
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