Pharmacy manager fails to follow up on a help ticket for a faulty drive-through medicine drawer despite their employee's efforts to get their attention, ends up costing the company $25k in repairs: ‘Listen to the workers and you'll save money’

What is a toxic manager's hardest pill to swallow? They never want to admit that their direction might be the reason why everything is hitting the fan. A leader who cannot admit to their own faults cannot be classified as a leader; true leaders can internalize criticism for the best interest of their employees and themselves.

Looking inward is challenging for most of us, and that's because it's easier to think that we're perfect instead of analyzing what we do and theorizing how we can make those things better. When someone is in a position of power, though, that excuse can only work so much until they cost their company some big bills, all because they couldn't be bothered with what their employees needed them for.

The pharmacy employee in the next story explains that their pharmacy's drive-through medicine drawer wasn't opening properly, so they submitted a help ticket to ensure that it was fixed promptly. The repair never came, so they reached out to their direct manager, who told them to keep submitting tickets. Well, the drawer was now completely useless because it couldn't open at all, and these repairs ended up costing the company much more than the hourly wage of the direct manager. Scroll to read.

Author image for Lana DeGaetano Lana DeGaetano
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