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Call center employee thrown under the bus over a manager's verbal instructions, but they reveal a 14-email paper trail to safeguard themselves: ‘I kept my job; Derek was moved’
Derek wasn't accustomed to experiencing any kind of fallout after mismanaging his team, but when a clever employee started keeping a diligent (and meticulous) paper trail regarding his orders, consequences came falling from the sky like a cartoon grand piano.
This call center employee was tired of taking the fall in company meetings when he was just following his manager's orders. So, like any witty and slightly petty worker would do, they started keeping an email thread paper trail covering all of their team meetings. All verbal instructions and opinionated pivots were cataloged in these emails: timestamped, sent out, and kept in this employee's pocket in the event of an emergency.
Well, an emergency finally came when the big bosses came to town to shakedown the department.
Without the manager to back up the workforce, they came down hard on all of the employees, stating that they weren't following protocol, they were neglecting company rules, and slacking on their tasks. But, in actuality, they were just following orders… Derek's orders to be precise. Conjuring a paper trail like an HR-approved magician, this employee pulled up a 14-email thread of all of the verbal instructions that led to their department's "downfall," leading to the inevitable and justified end of Derek's career as their manager.
Leadership is a funny thing. Just because you're given authority over others doesn't mean you're better than them, smarter than them, or more capable, it simply means that you have a gold Sheriff's badge and a kiss on the forehead from the C-level bosses. In reality, it's the leaders who get down in the trenches with their employees, fighting side-by-side with them, falling on their swords, and screaming motivational speeches from the front line. Pardon the Braveheart reference, but William Wallace said it best when he claimed, "Men don't follow titles. They follow courage!"
So to all of the employees out there with yellow-bellied, cowardly managers at the helm of their department, don't be afraid to start keeping a record of their wrongs, because you never know when it'll come in handy to cover you (and your coworkers) from incoming onslaught from above.