Manager bans chairs during shifts, employee take 'fatigue breaks' to maliciously comply

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    Manager banned chairs during shifts so everyone started taking "fatigue breaks"

    Our store got a new manager a few months ago who was obsessed with "professional appearance." One of his first changes was removing stools from the registers because apparently cashiers sitting down "look lazy." Didn't matter that some of the employees were older or had back problems. If you weren't actively standing, he'd come over and make comments about "energy" and "customer perception."
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    So people started following policy exactly as written. Company handbook says employees can take short recovery breaks if physical fatigue affects performance or safety. Normally nobody bothers because sitting at the register solved the problem already. But once the chairs disappeared? Suddenly everybody was getting dizzy, sore knees, foot cramps, lower back pain etc.
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    Within like 2 weeks the front end became a disaster. Every 15 minutes someone was calling for a fatigue break and wandering off to sit in the break room for 10 minutes because technically that was allowed. Lines got insane. Customers complained constantly. The manager tried denying the breaks until HR reminded him the policy existed for liability reasons.
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    Best part was when corporate visited and saw 4 empty registers during peak hours while half the staff was sitting in the back icing their knees. Chairs quietly came back the next Monday lol
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    Commenters gave their support and praise.

    kirradoodle Our local grocery has chairs at all the checkouts. I think it's a great idea. Why make your people wear themselves out when the job entails staying in one spot? It's a hard enough job without sore feet, legs, and back.
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    TitaniaT-Rex You know which company has stools at all the registers? Aldi. They are also some of the fastest scanners I've ever seen. I know it's partly due to how their items have barcodes on all sides, but still. Give the people chairs/stools!
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    Aanz RO ROSSO A GRAN ITALIA-SICILIA €3,50 CHILO
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    Tychonoir I don't even understand how managers make these decisions. It's like they don't even put an ounce of thought into what will be impacted and how it will play out.
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    Time_Cranberry_113 If chairs are not professional, why do thrones exist? Why do judges have a chair? Why does the president have the Resolute Desk?
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    Bunkie_Knudsen D in I'm jealous. When I was a cashier at a liquor store in NJ like 10 years ago, half the time our front-end manager wouldn't even ok our lunch breaks. I ate Spaghetti-Os from a can at the register a couple times, and always made sure customers could see so they asked me why.
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    Bucktoothed Avenger If you're in California, removing those stools is against the law. I would take a good look at the labor laws where you live...
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    Vegetable_Road8143 I don't give a cr p if they're sitting down. They are doing their job, how is that looking "lazy"? Did customers complain about the seated cashiers? Managers like that should be fired. I guess he's never heard, "If it ain't broke, DON'T "fix" it!"
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    Boston PleaserBear I'm a customer at stores, and I *want* cashiers to be sitting and comfortable while they do their work. Why would a manager think that I want anything else?
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    LemonFlavored Melon Oh, so if sitting down doesn't look professional, why not get standing desks for the managers and corporate?
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    NeolithicOrkney It amazes me that management/owners think making people stand all day when they could sit on a stool makes them better workers. It does not. And sitting does not make them
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    lazy either. Fatigue is a real thing when standing all day and as a customer I prefer to know the people serving me are alert and not exhausted. (I have had to stand all day at a few jobs so I know what it feels like & it's insane).
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    twoonster2020 Managers who make remove chairs from staff like this should also have the chair in their office removed - as a customer I don't think it is professional for the sadistic manager to sit when they have made their staff stand - - lead by example
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    Honest-Pepper8229 Ah, work to rule, always the best way to make tyrannical manglement policies backfire.
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    NeartAgusOnoir OP, look up the story behind Aldi and the reasoning they have chairs at the registers. It actually drastically reduces fatigue and empires. productivity. While they don't publicly state the percent improvement of items scanned per hour, as an ex store manager I know it was in the 20-25% range.
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    piperdooninoregon I really like how, outside of the US and Canada, checkout clerks are allowed stools. When I tell them how lucky they are, and that in America, they would have to stand, I get astonished stares and comments like, "Why on earth.."
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    Salt_My_Watermelon I've never understood why stores think it looks better for cashiers to stand. Like the cost of the chair is factored into my groceries? C'mon.

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