Manager demands that "employee log every moment" of their time, employee complies, spends so much time filling in their timesheet that their billable hours tank: 'After 3 weeks my overhead total was sitting at 18.75 hours for a 40-hour week'

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    Employees stand around a desk looking at their billable hours
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    I work at a mid-sized consulting firm where billable hours are tracked like they're made of gold. A couple months ago our new operations manager sent out a memo saying that any time not directly tied to a client project had to be logged in 15- minute increments under the new 'overhead' category. She
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    said it was to 'increase visibility' and 'cut down on waste.' Most people just rounded or ignored it after the first week, but she started auditing timesheets and calling people out in team meetings if the overhead bucket looked light.
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    I decided to play it straight. Every time I got up for coffee, used the bathroom, answered a quick Slack from another team, waited for a slow VPN, or even read an internal email that wasn't client-related, I stopped my timer and logged the exact minutes. Same thing for mandatory all-hands meetings,
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    the weekly 30-minute 'sync' that was basically just her reading the same slide deck, and the ten-minute walk to the printer when it jammed. I even started noting the two minutes it took to restart my laptop after forced Windows updates.
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    After three weeks my overhead total was sitting at 18.75 hours for a 40-hour week. My actual billable time dropped below the 75% threshold the firm likes to brag about in recruiting. When payroll ran, my manager got flagged because my utilization
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    report looked like I was barely working. She pulled me into a 45-minute meeting (which I logged as overhead) demanding to know why my numbers were so bad. I showed her the spreadsheet with every line item and timestamps. She told me to 'use common sense' going forward. I asked if that meant the policy was being updated and she said no, just to be reasonable.
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    Next timesheet I kept the same level of detail but added a note at the bottom citing the original memo. HR ended up getting involved because three other people on my team started doing the same thing after seeing mine. Last I heard the policy is still on the books but nobody's been asked to produce the granular logs in weeks. My manager now avoids eye contact in the hallway.
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    Whitrzac I worked a feild service job that required all 1/10hr(6min) to be logged and tracked. I spent more time on timecards than actual work.
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    Teamtunafish If you can't baffle 'em with bulls, bury 'em in facts.
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    A clipboard showing employee's time.
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    Doc_Donna25 I worked for a vacation rental company in Oregon in 2019. Our regional manager sent down the policy that all time, regardless of length, had to be logged. So I literally logged every single minute of my day. Answering a call from my manager? Logged.
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    Cleaning a house? Logged. Filling out my timecard? Logged. My direct manager complained that she had to approve so many different entries for me and that I needed to simply my timecards. I referred her to the email from regional manager..and logged the time that took too. I stopped hearing about it.
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    anomalous_cowherd I don't know what sort of MBA failure managed to get their claws into one company I worked for. But they decided that they should have an 80% utilisation rate. We all booked our time accurately and it was a bit below, so instructions went
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    out to tweak exactly what we should book to billable/unbillable codes. Not ridiculous. But then they decided that the target utilisation would go up 1% per month, and it applied individually not by department or across the company.
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    Very quickly those of us in low or zero billable hours like IT were being threatened with disciplinaries for being so far off the utilisation target. They almost lost whole departments before sense was beaten into them.
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    swohguy4fun At some point in time the small company I worked for had 2 managers (I was one of them). The other manager thought he could pull one over on me (we never got along), and convinced the owner that my side of the Business was not producing enough to justify it's cost.
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    so, we had an excel spreadsheet open at all times, and we had to change the status to whatever we were doing (Answering Phone call, meeting customers at the Lobby, working on jobs, etc) it totaled each item at the end of the day.
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    After a week of this I asked the owner why this was not being done on the other Manager's side of the business, and found out ALL of this was at the other managers insistence.
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    I asked the owner if he had any idea of time being wasted, logging our activities down to the minute, and also why wasn't the same requirement put on both sides of the business?, and at what point in time did he think that this requirement was saving him any money compared to when I managed the employees and kept them as busy as possible depending on the workload (which did vary)
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    the logging was no longer necessary after I made these points
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