Hotel guest who isn't behaving properly says, "Do you know how I am?" and makes the front desk employee discover a scam that other employees were doing for months: 'Needless to say, both were fired a few days later.'

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The day that started it all I was working the morning shift. In our lobby we had a side window, which had a clear view down the hallway and the doors to a few of rooms on the ground floor. It was like 9a.m., and there were like 3-4 teenage kids running back and forth between the breakfast room and 3 guest rooms near the lobby. All while screaming and slamming doors.
Visual representation of the front desk of a hotel.
Not wanting to risk a noise complaint, I went over to the room to tell them to keep it down. One of the teens guys, wanting to look tough started giving me attitude. Guest: "I'll do what I want, don't you know who I am?!?!" Me: "No, I don't. Either way keep it down, or you'll be asked to vacate the rooms." Guest: "I don't have to do sh, my aunt works here."
Me: "Alright, well start packing your stuff. I'm going to give your parents a call and let them know you're getting kicked out" I came back to the front desk to check their reservations and see which employee the they were made under. To my surprise, those three rooms were labeled as Out of Order. I immediately called our GM to check, and I was told no employee rooms were booked for this week. After telling
him about what was going on, he made his way down to the lobby. Before the GM got to the lobby, the dad of one of the teens came to the front desk to apologize on his kid's behalf, and asked if they were really getting kicked out. When asked for his full name (thinking he might have been checked into the wrong room) nothing came up. He said a friend (HK Managers sister) of theirs made the reservations for them,
and they had paid $200 in cash for the night when they checked in after midnight. After explaining explaining the situation the the GM, he allowed them to stay till check out. We pulled up transaction reports and no cash was reportedly taken for the past two nights. While our GM was reviewing camera footage, I saw our Housekeeping Supervisor head to those 3 rooms to start cleaning them, which was really odd. Our hotel was running
and older PMS, all housekeeping lists were hand made. Since our Housekeeping Manager was out sick, I helped the HK Supervisor make the lists, and knew those 3 rooms were not scheduled to be cleaned. When I asked her why she was working on those rooms she said that our HK manager called her to have her do them. She said the HK manager does this every now and then, when she cant clean added rooms herself.
A key note to add was that our Night Auditor and Housekeeping supervisor were married. Since they were in separate departments, It wasn't seen as an issue by management. From what I understand, they had already been working together for 10+ years when I started, and outside of our Night Auditor having been written up once or twice for sleeping in his car, they had been exemplary employees.
After reviewing footage our GM not only found footage of our NA giving the keys out those guests without checking them in, but also saw he hung out drinking with them for part of the night. After a bit of digging around, it also came to light that this was not an isolated incident. Our NA would rent out rooms for cash on the regular to friends/family, mark the rooms as OOO with his wife's login. She would then unblock those rooms, and clean them herself the next day.
Cameras footage went back a month, and several more times they did it were found, but who knows how long this had been going on for. The high volume of rooms put on 000 and older PMS made it impossible to know. Needless to say both were fired a few days later.
Model image of a worker tidying up a room.
dovely ".. and I would have gotten away with it too, if it weren't for you meddling kids!"
sitnquiet Gotta admit, that is a ballsy scam. And apparently running for so long that they weren't concerned about covering up any more.
random_name_245 I once worked with a lady who was super generous for no reason - she would randomly buy lunches, other things for some employees she liked, including our FOM (he rehired her after her working in a different province for a few years).
After almost a year it turned out she was pocketing money from refunding optional fees that guests never asked to be refunded; she would move these between real rooms and PM accounts in Clopera so nobody could track anything for almost a year.
It came out when one of the guests called to get her receipt and said that she never got a refund that was posted on her folio.
RoseGold-Bubbles1333 I used to stay at a hotel aa couple times a month. One night we got our keys and went up to our room only to find a guy in just his boxers getting into bed. Turns out the day shift was running a scam and doing this exact thing.
Ralph Macchio404 If those kids hadn't been idiots then the scam would have kept going for god knows how long.
NYC-WhWmn-ov50 Considering that would be seen by the IRS as tax fraud, them being fired is the BEST thing that could happen.
delulu4drama We had a sales manager sleeping with the FDM, he would put rooms out of order to use for sales tours, and the two would go "inspect" the room prior to tours... SEVERAL times a day
msackeygh Wow! That is quite the scam!
SuccessfulEagle6310 'Dont you know who I am?!" "No, thats why I need your ID or Passwort"

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