IT employee gets reprimanded over not taking his lunch on time, so he complies during a critical outage that turned down the network in which he can't really do anything: 'Boss is standing at my desk when I get back today.'

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    TL:DR: Boss tells me to take my lunch ONLY at X-Y hours when I was dealing with a "mission- critical" outage until the job was done. Later, I clock out during a VERY obvious "all hands on-deck" situation because boss complained the last time I answered the call.
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    Visual representation of a corporate boss.
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    The short version: Small business, this is my first IT job, but I have decades of blue collar experience. I was the first IT person the company ever hired; my associate's in IT specializing in networking only a few gen-ed classes away. My boss kept the platters spinning, but he has no formal training or amateur desire; he wants to offload the tediousness.
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    Three days prior, I was trying to get a "mission critical" computer up and running again; the only computer with the shipping. software (and hundreds of packages waiting to ship). I advised an immediate re-image (delete everything and reset to a "known good save") I had it on deck for just such an occasion. But I was overridden by the owner, who wanted me to keep Windows in situ and delete/reinstall programs
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    piecemeal and deal with phone support for those programs, because he paid extra for tech support. His call, I followed orders. I was on the phone for hours, and did not leave my post until the job was done. That meant I took my lunch half an hour later. No big deal for me, but when I clocked back in and got back to my desk, my boss was standing there, FUMING, because I took a lunch outside of normal hours. He INSISTED I
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    MUST take my 30 minute lunch from 12-1 as per company policy. So, today, the whole network goes out at 12:25 and I had not yet taken my lunch. Nothing can ping anything. My own personal hunches tell me this is because it's a factory building, there are a lot of high-voltage woodworking machines for factory production level of output, and ALL of the ethernet cables are unshielded.. Just my hunch.
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    ...But I really can't do a d in thing, because my company rents out office space as a subletter; so we are NOT allowed access to the switches and routers. I have no admin access to the infrastructure. So I set up wireshark to record and a continuous command line ping, and go to lunch. Boss is standing at my desk when I get back today, and gives me a passive-aggressive "the network is up, by the way!", but refuses to
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    call me out further. I had the "I told you so" on deck, though!
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    daschande OP Side note: Phone support made things so bad, even THEY told me to hire a contractor at my own expense to fix the mistake THEY created! I solved the problem myself, after being ordered not to. I learned a VERY important lesson that day. What you actually DO is inconsequential. How you make
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    the higher-ups FEEL; well, that's where careers are made.
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    A man working on his computer in the middle of nowhere, model image.
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    Ninja HidingintheOpen The secret instruction is that if things are going wrong you don't get lunch, he just can't say that because it's illegal.
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    DoctorGuvnor Start looking for another job - your days there are numbered and it's not a big number. Arseholes seldom respond well to being silently informed they're arseholes.
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    tusk354 welcome to the joy of IT! if things work - "what does IT actually do" when things dont work - "what does IT actually do" lol.. enjoy your peace before oncall, endless mgmt meetings, morons, etc.
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    CCIE_14661 I'm not sure what your title is, but hourly and network engineer are two things that just should never go together.
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    CelerySingle8375 Been doing sysadmin for over 35 years now. Last 25+ with Unix and Linux systems. If there's one bit of advice I can pass on from that; taking a break AWAY from the problem - be it lunch, a walk, whatever - will do wonders for your ability to recharge and re-attack on return, as well as let the back brain work
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    thru the issues without being under the immediate pressure. ie. Taking a break can help you solve the problem faster.
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    starrpamph What on earth is wrong with your network there
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    Itorres89 > but I have decades of blue collar experience. I am also a blue collar worker who recently crossed over to an arguably white-collar job. The amount of side-eye I get when I let the "shop" side out is hilarious. Although I am perfectly capable of being a front-facing customer
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    service-oriented employee (I worked retail for a few years as a teen), it still makes my supervisors a bit nervous.
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    Lucida Console When we have an outage for whatever reason, I will (and have) worked 18 hours straight with only eating snacks at my desk. But in return, I expect no sh when I leave early on Friday or get a PTO day added to my bank.
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    tac0722 I hope you're updating your resume and getting the there. out if
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    BrilliantOpening4981 Good on you for staying professional and simply following the policy you were asked to follow while still doing your job the best you could

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