Because one thing is only certain in 2026: it's that if a corporation has the chance to slash the bottom line, it's going to be taken. Even if they have to trip over dollars to pick up that dime on the ground, they are going to do so.
Although there is risk of losing profits in the medium to long term, the short-term certainty of reducing costs is just too great, and they'll take that chance every time. There is a great chance that even being aware of that risk, they greatly underestimated the chance of it. (Cue your best “shocked pikachu” face.) Plus, when their bonus for the quarter is on the line, there is extra incentive to hold their hand over their eyes and pretend that the very apparent risk isn't there.
Efficiency comes down to a spreadsheet in these cases, and whoever made the decision and where didn't know enough to know just how much they were missing in the finer details of the lost work that weren't accounted for.
When their father was laid off in one of these decisions, it wasn't a transgression that this customer would easily forget, but rather than closing their account and taking their business elsewhere, they were resolved to make the bank pay. It made the most literal and petty sort of sense. But it was the thought that counted, or so they felt, and so they doomed the bank to a minuscule, petty cost every month, rather ironically like the ones that banks themselves are infamous for.
I force *big bank* to mail me a statement that will always be zero.
A customer checks their online banking.
A customer checks their mobile banking app, illustrating the bank in the story.
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