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Movie Theater Employee's Tales Are A Flood Of Customer Service Horror Stories

Imgur user Hymeria told some misadventures from working at a movie theater. Honestly, there are too many stories of entitled customers and various terrible customers being kicked out for their nonsense. Working with the general public allows you to meet incredibly nice people, but also the most petty, entitled and miserable people in the world.

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  • 1
    Internet meme - SIR WE'RE SORRY FOR THE INCONVENIENCE, BUT THE CARD READERS ARE DOWN SO IT'S CASH ONLY PROCEEDS TO TRY AND "ART OF THE DEAL US, YELL AT ME ABOUT HOW HE OWS A BUSINESS, AND STEALS TWO WATER ВОTTLES. mE
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    Via Hymeria

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  • 2
    Text - So we get really strong winds here, and sometimes stuff happens, and we get outages on our card reading service. Most customers are understanding, but some, not so much. it doesn't help that the people who are in charge of our ATMS refuse to visit more than once a week, and during busy weekends they're only usable one day, and then are out for the rest of the week. This is one of those times. A man comes in, a man whose entire family is known to us for various reasons, none of them good.
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  • 3
    Facial expression - WHAT DO YOU MEAN MY INFANT ISN'T ALLOWED OIN THE RATED R MOVIE?! HE'S JUST GOING TO SLEEP THROUGH IT ANYWAYS! PROCEEDS TO PLAY A RENDITION OF MUSICAL CHAIRS THAT INVOLVES A LOT OF BABY PUKE IN THE THEATER/ made on tmgu
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  • 4
    Text - So, a woman comes in, wants to see a movie, I think it was last year's Halloween release. Obviously rated R. Okay, sure, no problem, right? Wrong! My theater has this policy where if it's past 6pm, children under the age of 6 aren't allowed into rated R movies. And there is clearly an infant in the stroller. I go through my script, she's obviously not having it, gets into a yelling match with my manager, and plays the race card. No shame. The manager says to just let her go, so we do. We
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  • 5
    Internet meme - DEEP CLEANING THEATERS AFTER INFINITY WAR OPENING WEEKEND REACHES UNDER THE SEAT TO GRAB A WAD OF NAPKINS. ANNNNDDDDD JUST TOUCHEDA TURD. made on imgur
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  • 6
    Text - So, our theater had to give up its contract with the cleaning service near when I started to work there, which means not only am I crew lead, usher, and concessions, but now I'm janitorial and maintenance too. While they were trying to figure out how to make the times work, we did a couple week stint during the opening of Infinity War where we cleaned in the morning before opening. So I finish leaf blowing all the popcorn and trash to the bottom of the theater(you read that right. Leaf bl
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  • 7
    Photo caption - IF YOU COULD NOT HOT BOX THE THEATERS FOR SUPER TRO0PERS.2 THAT'D BE GREAT made on imgur
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  • 8
    Text - Super Troopers is a pretty big deal in the stoner community, or so I'm told. Well, the second one was no different. It released on, you guessed it, 4/20. Of COURSE it was the must see stoner movie of the year. And of course, we got a lot of them. My theater is in a generally small-ish town, but we're one of only 2 in the STATE, and our service area even extends past out northern border into Canada. So you can imagine it was sold out opening night. Well, some people just can't wait to smok
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  • 9
    Comics - "BUT CONCESSION PRICES ARE SO MUCH CHEAPER IN INSERT CITY NAME! WE AREN'T INSERT CITY NAME! made onngur
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  • 10
    Text - We get this a LOT. For some reason I will never understand, people will travel to my city from everywhere else in the states. It's not a big city, there's not a lot to do, and its certainly not a vacation hotspot. But we will get a near constant stream of these people during the holidays. And it's always "why is it so expensive here, you can't charge me that much! Other city doesn't even charge half that!" I hate it, you hate it, we all hate it. I don't want to charge this much either, bu
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  • 11
    Bird - IF YOU'RE GOING TO SNEAK SNACKS INTO A THEATERS, HIDE THEM IN YOUR PURSE/PERSONAL BAGS, AND TOSS THE TRASH AFTER WE LEGALLY CAN'T SEARCH THOSE, AND WE HONESTLY DON'T CARE IF YOU DON'T LEAVE A MESS made on tmaL
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  • 12
    Text - Honestly, this should be common sense. I hate having to tell people they have to put their food into their car or toss it. But it is policy, and I can get in trouble if I don't. I really personally don't mind if people bring their own food in. I get it, prices suck. I know. We're situated in a mall with a Target and food court, and its all so tempting. But don't be like these following examples. 1. Brought a whole watermelon into the theater. I thought nothing of it. Until I found said wa
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  • 13
    Hair - YOU HAVE TO ALLOW US IN, HE'S A SERVICE DOG AND YOU AREN'T ALLOWED TO ASK! PROCEEDS TO BRING IN THE MOST DIRTY, POORLY BEHAVED DOG INTO THE THEATER AND GETS OFFENDED WHEN WE TELL HER THEY HAVE TO LEAVE. AFTER IT SOILS THE CARPETS qu
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  • 14
    Text - Now this one really annoys me. One of my coworkers has MS, and needs a service dog. He sits next to her wheelchair quietly unless she is threatened or stressed. But these kind of people buy a vest online, get their dog certified as an ESA, and call it good. ESAS and Service Animals are COMPLETELY different. ESAS are only covered under the Fair Housing Act, and that only covers them for housing and travel. They are NOT allowed in public space. Service Animals are specially trained to be in
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  • 15
    Snout - SOME CUSTOMERS MAKE ME QUESTION MY CAREER CHOICE THEN THAT FAVORITE CUSTOMER COMES IN TO MAKE THINGS ALL SEEM RIGHT AGAIN imgur
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  • 16
    Text - And now something wholesome. We have this lovely old couple who come in every single day, and have seen every movie in our theater since I started here. She is an absolute treat to serve, and I love looking up movies for her and listening to her critique. She constantly asks me about how I am, how my husband is, how my cat is, tells me about herself, brings in cookies, the works. I love this woman dearly, and I always look forward to her visits.
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  • About the Author

    MinWage
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