While online shopping , you can't believe everything you see. Sometimes you have to read between the lines a little bit, and know when a deal is too good to be true.
Managing people's expectations is one of the most important parts of any communication around service delivery. The last thing you want to do is overpromise and then not deliver on the expectations that you have set for yourself. Underdelivering on expectations will always end up with people being disappointed—regardless of if it's a business or personal relationship. It's far easier to set realistic expectations in the first place and then win them over when you exceed that just-average level…